And when you contacted JetBlue about these issues, their response was....?
We didn't. Too focused on the travel. And strange to explain. Here let me give it a try, see if you get the frustration and weirdness without getting bogged down. I'll give YOU background that I wouldn't give them. But some of the background info would have been given. But with my talking/writing (exact same) style, too many details would have been given no matter how hard I tried to pare it down.
We were on a flight. Hubby was in the aisle seat. Hubby seems to inspire grumpy FAs b/c he's a big guy and they think he'll just be a slob. They don't know how much he contorts himself so he doesn't even impact ME, let alone other people. He had problems with a Jazz FA, contacted them, hasn't heard back at all, and she was doing wrong things beyond her attitude (sat a child and her mother in the exit row, I talked about that here).
Anyway, he was busy contorting himself and trying to not get hit with the cart every time it came by (they seem to think smashing his elbow is better than a head's up "move your arm sir" or "coming through" when they are coming from behind, and this is his experience on ALL airlines that still use carts), and it was the end of the flight. They announced for seatbacks to go up. He didn't do it immediately. I reminded him. He had his finger on the button, actively pressing it...the FA came by, swatted his hand from the button, pushed the button with one hand and SLAMMED the seatback up. And walked away.
Next one. Checking in at the counter. The ticket person is kind enough to do our stroller check tag thing there, instead of making us do it at the gate. I'm thanking her for her kindness. As I'm using polite words to thank her, she starts some rapid-fire instructions, cutting across MY words. I don't understand her. She's talking fast, but quietly. And she's even shorter than I am, and her words are getting "caught" in the desk, not coming over the desk to me. I'm on my tiptoes already to see her b/c I'm shrimpy and the counter is high.
So I interrupt my interrupted self to ask her what she is saying, and in the meantime she's already worked herself up enough to being fully annoyed with me, comes out over the bag scales, and puts the stroller tag on herself. Seems she was saying that she needed to see me put the tag on for it to be OK to do the tag there instead of at the gate. This literally took, oh, 30 seconds, and in this time frame she got herself worked up into a near lather.
The seatback thing...we talked about it our whole vacation. The stroller tag thing was just SO weird that we barely talked about it other than to say "why did she get so annoyed so fast? didn't she hear me *thanking* her for her kindness?"
Oh, and there was NO ONE behind us, no one at all, b/c we were checking in a good 2 hours early, as we like to do. I even looked, to see if there was an explanation for her urgency, and there was not a soul. Perhaps she had to pee.
In addition! Having worked
amazon customer service, and knowing what a CS person can do for a disgruntled customer...we didn't WANT anything they could give us.
If they could have gotten the FA and ticket agent to come to our houses and apologize after hearing us out about what they had done that was wrong, that would be great. Are they going to do that? NO.
So they'd give us an apology, from someone who wasn't part of the situation. Yawn. Hubby and I know all the nuances of "I'm sorry for your negative experience" and we're not interested in hearing it. And the other thing they might have done is a credit towards a future flight. Except we're not planning on flying with them again. Would be just a touch more useful than the Jiffy Lube certificates my dad got me when JL nearly destroyed my car (needed a new rear axle b/c of them). It's *most likely* not going to be used. SW suited my purposes at the time much better. I should add...these flights were given to us by my brother, who gets scads of JB and SW credits. Any future flight on them would be free, if we're visiting them. And I still don't choose them.
I haven't experienced those things on other airlines. Hubby experienced problems on Jazz, and we won't *choose* to use them, though sometimes he'll have to b/c he doesn't book his work travel. I did experience those things with JB, and there are other carriers that are more pleasant, so I use all my words (saying "from my experience" and all that) to say why we prefer SW.
The stuff on hubby's more recent flight on Jazz...that involved safety issues, wrong communication, nasty looks and a VERY different attitude towards him than any other customer...hubby doesn't care who the apology is from, and he wants them to know, especially about the 11 year old and her mom in the exit row (since you guys alerted us to the problem with that one!).
And about the TV...no FAs came by at a slow enough speed for me to grab their attention, and I wasn't going to watch anything non-kid friendly since I was in between DH and DS, so I just watched what they watched. I wasn't going to hit the call button (not sure I've ever "called" a FA and I don't want to start now) about it.
But I mention it to others b/c if the ONLY thing in the decision between SW and JB is the TV screen...what are you going to do if your screen is broken?
I don't know about the baggage fees as it's been a long time since we've used them (ie before everyone started charging to check bags). We now try to go in mostly carry-ons.
it!
since you refuse to fly them. But on this one - it happened on my last trip, and to the extent possible, they relocated passengers who requested it.
