Southwest Vouchers

[skondo10]

We just returned from a wonderful vacation at Disney. We always fly Southwest and have never had a problem with them. On the flight home my golf clubs went missing and SW couldn't find them anywhere. I understand that missing luggage is not a big deal and we were glad that they lost the clubs on the way home instead of on the way there! To make a long story short, we received excellent customer service and when the clubs were found we drove back to the airport to pick them up. For our inconvenicne SW gave us some vouchers for future travel (back to Disney!). I was wondering if anyone has had any experience with SW vouchers. How do they work? Thanks for your advice!

 

[disneyfor3]

I haven't had any experience using them yet but I do have some vouchers. When I spoke to customer service, they stated I could either go to the airport and book a future flight or, in the alternative (which I am choosing to do) I could book a future flight online (which is less expensive) and after completion of travel, mail my vouchers with a copy of my confirmation to their customer service department and they will refund my credit card for the amount of the voucher.