Southwest prevents passenger from responding to deadly situation

[dinolounger]

This sad story is exhibit A of poor training of/outrageously callous behavior by Southwestern flight attendants:

http://roadwarriorvoices.com/2015/0...hat-couldve-saved-her-suicidal-husbands-life/

 

[disney world dreamer]

i do think southwest was in the wrong because the flight attendants did not follow procedure and it does seem quite callous of them if she told them her husband was going to commit suicide and they still would not notify the pilot.
what if it was one of their loved ones? i'm sure that plane would have returned to the gate.

if i were that lady i would have started acting nutty so that they could not take off and she could explain the situation to the police so that the police at home could have been notified immediately.

who knows if calling or texting him would have stopped him though.

 

[Lewisc]

The FAs followed procedure. FAA rules prohibit cell phone use. Pilots are only consulted if there us an issue with the plane or passenger. The issue was with a nonflying spouse of a passenger

Most southwest flights have wifii. Wife could have emailed someone.

The FAs could have handled it differently. Maybe they should have but PP. are mistaken, procedures were followed.

I don't think FA have the authority to make exceptions to FAA cell phone policy

Many passengers ignore cell phone rules. Wife could have discretely called 911.

 

[sam_gordon]

because the flight attendants did not follow procedure

What procedure should have been followed?

 

[undertheradar]

Can you imagine all of the "life or death" emergency calls that would suddenly begin taking place? Sorry, this is not an airline issue.

 

[maxiesmom]

I think there is much we don't know, or that the woman is flat out lying. Who would simply sit there on the aircraft after receiving a call like that? And who would leave someone home alone that unstable? She claims she knew he was in a bad way, yet thought if fit to fly out to have some fun? I also don't believe a FA would slap the phone out of her hand, and she would just sit there.

I think either a bunch of stuff was made up, or there is much more going on here than we know.

 

[disney world dreamer]

What procedure should have been followed?

if there is an emergency (which was the case as someone's life was on the line) the pilot is to be notified.

 

[SirDuff]

if there is an emergency (which was the case as someone's life was on the line) the pilot is to be notified.

Someone on the airplane, yes. Someone on the other end of a text? Can you please show the rule that says this?

 

[disney world dreamer]

Someone on the airplane, yes. Someone on the other end of a text? Can you please show the rule that says this?

the emergency effected someone on the plane.

i think you get my point.

 

[maxiesmom]

the emergency effected someone on the plane.
i'm done with the back and forth now.
i think you get my point.

The safety of those on the aircraft is the priority. The airline cannot be held responsible for the safety of those on the plane AND all of their friends and family wherever they may be.

If the airplane was still on the ground, all the woman needed to do was cause a scene. The plane would have returned to the gate.

 

[SirDuff]

the emergency effected someone on the plane.

i think you get my point.

No, actually I don't. The pilot needs to know about the physical safety of those on the plane - not the physical safety of everyone that they know.

Again, you said that there was a rule - can you please post a link to it?

 

[disney world dreamer]

No, actually I don't. The pilot needs to know about the physical safety of those on the plane - not the physical safety of everyone that they know.

Again, you said that there was a rule - can you please post a link to it?

i didn't say rule so don't quote me incorrectly please.

i'm sure this woman was panicked and shaking and her heart was racing.
thats physical.

procedure is to notify the pilot in emergencies and the pilot was not notified.

i'm done going back and forth so please direct any further comments to someone else.

 

[SirDuff]

No, actually I don't.

i didn't say rule so don't quote me incorrectly please.

i'm sure this woman was panicked and shaking and her heart was racing.
thats physical.

procedure is to notify the pilot in emergencies and the pilot was not notified.

i'm done going back and forth so please direct any further comments to someone else.

You are right, you didn't use the word "rule". I apologise. If you could please cite the specific procedure that states that a pilot should be notified about emergencies to people not on the plane (and, while we are it, proof that the pilot wasn't notified), I am sure that I (and the other posters who have questioned it) would appreciate it.

Or of course, you can just take the "I'm not talking to you anymore" option.

 

[disney world dreamer]

You are right, you didn't use the word "rule". I apologise. If you could please cite the specific procedure that states that a pilot should be notified about emergencies to people not on the plane (and, while we are it, proof that the pilot wasn't notified), I am sure that I (and the other posters who have questioned it) would appreciate it.

Or of course, you can just take the "I'm not talking to you anymore" option.

read the article.
southwest says the pilot was not notified.
btw i'm actually trying to take the adult approach here by not becoming argumentative and instead trying walk away as many on the DIS suggest when a conversation is becoming heated.
i will do so now to avoid aggravating the situation further and i hope you will do the same.

 

[SirDuff]

read the article.
southwest says the pilot was not notified.
btw i'm actually trying to take the adult approach here by not becoming argumentative and instead trying walk away as many on the DIS suggest when a conversation is becoming heated.
i will do so now to avoid aggravating the situation further and i hope you will do the same.

I'm not aggravated, but thanks for your concern. I just appreciate people being able to back up their claims.

Thank you for pointing out that I missed the comment about the pilot in the article - I did read it, but clearly not carefully enough.

 

[sam_gordon]

read the article.
southwest says the pilot was not notified.
btw i'm actually trying to take the adult approach here by not becoming argumentative and instead trying walk away as many on the DIS suggest when a conversation is becoming heated.
i will do so now to avoid aggravating the situation further and i hope you will do the same.

You're right. SW said the pilot was not notified. They also say the Captain should be notified if "there is an emergency that poses a hazard to the aircraft or to the passengers on-board." That wasn't the case here. I think you're assuming the woman was "shaking". Yes, her heart was probably racing, but an FA is supposed to know that how?

Personally I think your "I'm not discussing this" is a cop out now that you've been called on your statement(s). The discussion hasn't gotten heated at all (much less to the amount some have).

I agree the woman should have made a big stink while the plane was still on the ground.

 

[disney world dreamer]

You're right. SW said the pilot was not notified. They also say the Captain should be notified if "there is an emergency that poses a hazard to the aircraft or to the passengers on-board." That wasn't the case here. I think you're assuming the woman was "shaking". Yes, her heart was probably racing, but an FA is supposed to know that how?

Personally I think your "I'm not discussing this" is a cop out now that you've been called on your statement(s). The discussion hasn't gotten heated at all (much less to the amount some have).

I agree the woman should have made a big stink while the plane was still on the ground.

again. read the article.
the woman said she was shaking.
i did not assume.

 

[sam_gordon]

You're right. I misread also. I apologize.

I do wish we knew the FA's version of what happened.

 

[disney world dreamer]

i'm backing up my statements.
besides i should be entitled to my own opinion.
this thread is subjective

 

[SirDuff]

i'm backing up my statements.
besides i should be entitled to my own opinion.
this thread is subjective

Subjective is - "I think the FA should have done../I think the FA should not have done…"

Subjective is not - "the flight attendants did not follow procedure".

People are definitely entitled to their opinions. You were asked to back up your statements because you stated fact not opinion. I'm sorry if you are not seeing the difference and are, thus, feeling picked on.