Southwest flight credit question

[Zuzu03]

Hi everyone! I have a question that I'm hoping someone can help me with. I had originally scheduled a trip from Manchester, NH to Detroit, MI flying Southwest right after Christmas because my mom was in the hospital after a stroke. Well, sadly, she passed away December 7 and I had to drive out there, so I couldn't use the flight. I called and canceled the flight and the agent said I have a credit for the cost of the original flight. DH has kindly suggested we take a trip to WDW in April during my spring break (I'm a high school teacher). So I've tentatively booked POFQ and I hopped over to the Southwest website to try to look at flights. The agent (in December) said that all I had to do was put my confirmation number in when I was ready to book a new flight, but I have no idea how/where to do that. I found a flight we could take, but when I get to the checkout screen, I can't figure out where to put the confirmation number. Has anyone ever done this and could help me out? Sorry this is so long, thank you in advance!

 

[SilverMickey]

Hi everyone! I have a question that I'm hoping someone can help me with. I had originally scheduled a trip from Manchester, NH to Detroit, MI flying Southwest right after Christmas because my mom was in the hospital after a stroke. Well, sadly, she passed away December 7 and I had to drive out there, so I couldn't use the flight. I called and canceled the flight and the agent said I have a credit for the cost of the original flight. DH has kindly suggested we take a trip to WDW in April during my spring break (I'm a high school teacher). So I've tentatively booked POFQ and I hopped over to the Southwest website to try to look at flights. The agent (in December) said that all I had to do was put my confirmation number in when I was ready to book a new flight, but I have no idea how/where to do that. I found a flight we could take, but when I get to the checkout screen, I can't figure out where to put the confirmation number. Has anyone ever done this and could help me out? Sorry this is so long, thank you in advance!

When you pick your flights you continue to the check out page. On this page you will fill out all your personal information. Name, contact info and then it will ask "Do You Want to Apply Travel Funds?" You click on that and it will open up the part where you put in confirmation number and passenger name.

You can continue on from there to finish paying the difference with your credit card.

Have a fun trip. My condolences for your loss.

 

[Zuzu03]

When you pick your flights you continue to the check out page. On this page you will fill out all your personal information. Name, contact info and then it will ask "Do You Want to Apply Travel Funds?" You click on that and it will open up the part where you put in confirmation number and passenger name.

You can continue on from there to finish paying the difference with your credit card.

Have a fun trip. My condolences for your loss.

Thank you so much for your help!!! And thank you for your kind words.