southwest experts

disneycrazy730

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how does the no reserved seating work for southwest airlines ive never flown them before just 2 of us flying i want to sit together no wing for me i like sitting up front do we arrive super early do you need to be first in line after getting past security or do they assign seats at check in counter????????????????????????????:confused: :confused: :confused: :confused: :confused: :confused:
 
It's a multi-step process to get the exact seats you want on SWA.

SWA boards in groups of 30 and they distribute "boarding passes" with letters; Group A goes to the first 30 people who get to board, Group B to the next 30, etc.

So the first step is to make sure you get in Group A. You can get your documents online, but to do so for everyone in your party each individual traveler needs to be booked under a separate reservation. If you originally booked everyone together, that won't be the case. You can call SWA customer service and get them to separate the booking into individual reservations so that you can get your documents online. If you can't or don't want to get your boarding docs online, you'll need to get to the airport early. Your chances for success in getting an 'A' will depend on when during the year you travel, how busy your airport is, etc.

Once you're in 'A,' you actually should be able to get a seat that makes you happy. The most that could be filled up by group A is five full rows. However, if you need to have first pick, you'll need to get into line when you get to the gate. Many SWA gates have separate lines set up for the As, Bs and Cs, but I don't know if the all do. You can line up as soon as you get to the gate if you don't mind standing or sitting on the floor until they start boarding.
 
SWA boards in groups of 30 and they distribute "boarding passes" with letters; Group A goes to the first 30 people who get to board, Group B to the next 30, etc.

Actually, the capacity of the plane is split approximately into thirds, so there are about 45 in each group (A,B,C).

Once you're in 'A,' you actually should be able to get a seat that makes you happy. The most that could be filled up by group A is five full rows.

That is assuming that the flight you are boarding is an originating flight and completely empty. If your flight originated at another location, it could be partially full already when everyone at your departure airport is set to board.

I wouldn't sweat it too much with just 2 of you flying, arrive at the airport early (or do internet check-in) and you should be able to sit together. Will you get the seats near the front of the plane? Hopefully.
 
When you say get there early to be in group A - how early do you mean? If our flight leaves at 11:30 what time should we get to the airport?
 

Originally posted by eljojo
When you say get there early to be in group A - how early do you mean? If our flight leaves at 11:30 what time should we get to the airport?

9-9:30 am.

the information given you was excellent, BUT, they failed to mention the preboards, which can be a LOT of people. After the preboards then come the A, B, and C groups.
 
the information given you was excellent, BUT, they failed to mention the preboards, which can be a LOT of people. After the preboards then come the A, B, and C groups.

Good point Gail.... and it always seems like everyone that preboards has B or C boarding passes. So, even if you're in the A group, there can be a significant number of people boarding before you that normally wouldn't.

As Gail said, get to the airport by 9:30 to get your boarding pass (or do the internet check-in), once the flight before you loads and the gate area is clear, get into the "A" line (assuming you have an A boarding pass, of course!) Since there are two of you, one can go take a potty break, shop or get food or drinks while the other stays in the line with the bags and holds your spot.
 
Good point about the pre-boards. We just flew in a few days ago from Disneyland via Las Vegas. My family was one of the last people in the C group. (Our connecting flight was late coming into Las Vegas) Anyway a young lady (18 - 20?) got behind us with a C pass. When the pre-boards were called she went over to a family there and asked if she could be their daughter and board with them. They went along with her. We were fumming but the gate agent just shrugged his shoulders.
 
don't tell me you're standing there in line for 2 hours! How does the internet boarding system work? I made reservations for the five of us at one time. Is that the one you have to get after midnight the night before?
 
Originally posted by eljojo
don't tell me you're standing there in line for 2 hours! How does the internet boarding system work? I made reservations for the five of us at one time. Is that the one you have to get after midnight the night before?

Some people do stand in line for an hour or more, some sit and wait.
The internet boarding system is on the SWA site. Under Travel Center. Each person has to have their own confirmation code.
Multi passengers on one code will not work.
 
thanks, I'll check into it. If I print out the boarding pass after midnight, does that prevent us from having to be at the airport and stand in line for hours? Also, since it says "no multi-person reservations", do l have to call and see about getting confirmation numbers for everyone? I guess this is the price we pay for a good deal on tickets!!
 
Also, since it says "no multi-person reservations", do l have to call and see about getting confirmation numbers for everyone?

Yes, call customer service and get the reservation split into separate reservation numbers so you can do the internet check-in. I hope eventually SWA will modify their system so multi-passenger reservations won't need to be split and can do internet check-in.



If I print out the boarding pass after midnight, does that prevent us from having to be at the airport and stand in line for hours?

It depends. One of the reasons for Southwest's success, and continued profitability, is that they get more use out of their airplanes and gates every day than most of your traditional carriers. Depending on your airport, there may be a another flight leaving your gate 30 minutes before your flight, if that's the case, you really can't get in line until the earlier flight boards. Or there could be an hour (or more) between flights at a gate. In that situation, I'd ask the CS agent if your flight is originating (i.e. will be empty when you board) at your airport, and if not, how many "through passengers" are on board. If the flight is originating, I wouldn't stress about being at the front of the "A" line. If the flight isn't originating and there are a significant number of through passengers, I'd stake a claim to the front of the "A" line as soon as you can. (Southwest's 737s seat between 122 and 137 passengers, so you can compare through passengers to the number of seats available.)

If you must have two seats in the front (i.e. first 8-10 rows), I'd plan on getting in the "A" line as soon as possible, to avoid the stress of worrying about it you'll get those seats. More than likely you'll get two seats together unless you are at the back of the "C" line, the just may not be in the front.

Its easy for me to say because I really don't mind where I sit (front or back, although I do prefer the front), but don't stress about it, and enjoy your trip!
 
Originally posted by eljojo
thanks, I'll check into it. If I print out the boarding pass after midnight, does that prevent us from having to be at the airport and stand in line for hours? Also, since it says "no multi-person reservations", do l have to call and see about getting confirmation numbers for everyone? I guess this is the price we pay for a good deal on tickets!!
Yes, it would eliminate the standing in line for hours. But, I have yet to stand in line for hours. I get to the airport about 2 hours early, check in with the sky cap (tipping him well for the time he is saving me) get rid of the luggage, get checked in, get my boarding pass and I am on my way. We shop, eat something, have some coffee, read a book and board when called. This online stuff will be new to me (but not to Dee as I checked him online in March) for this trip, but, it looks like a winner.
 
Quick Question: I'm planning this trip as a surprise birthday gift. If I split the reservation, is there a chance the airline might contact the other passenger and ruin the surprise? Or can I simply book under two different names, but use the same contact info., even if it does not match the other passenger's correct info? Was that confusing enough?! Thanks! :wave2:
 
Originally posted by Sunkissed
Quick Question: I'm planning this trip as a surprise birthday gift. If I split the reservation, is there a chance the airline might contact the other passenger and ruin the surprise? Or can I simply book under two different names, but use the same contact info., even if it does not match the other passenger's correct info? Was that confusing enough?! Thanks! :wave2:

If I am catching your drift. You want to book the reservation for someone else and have you as the contact. Hopefully I am correct. The answer is yes. Just put in the pax name and use your email as the contact. I do this all the time. I would book the reservations separately then you can use the online check in.

Does this help?
 
I know this question has been asked, but I just need clarification. My husband and I are taking are granddaughter the first week of June. Will both of us preboard with her or just one of us? It doesn't really matter to either one of us to stay behind, but I just wanted to know the procedure. Do we need to get to the airport as early as 2 hours if we are preboarding? Thanks for the input!
 
Can you utilize online checkin if you are checking luggage? I thought that I had read somewhere that this was only for passengers not checking luggage?

Thanks.
 
sls23 - I had the same question, so I called Southwest. I was told that you can print your boarding passes at home and still check luggage at the counter. Good thing I called, I went ahead and had them separate mine and my daughter's reservations so we can check in online.
 
Gail - Yes, thank you very much for your help! With all the new TSA regs, I didn't know if using my contact information would be okay. THanks again:D
 
Originally posted by snwwhite
sls23 - I had the same question, so I called Southwest. I was told that you can print your boarding passes at home and still check luggage at the counter. Good thing I called, I went ahead and had them separate mine and my daughter's reservations so we can check in online.

You can also check your bags with the skycap (tipping them, of course).
 
Originally posted by lailah
I know this question has been asked, but I just need clarification. My husband and I are taking are granddaughter the first week of June. Will both of us preboard with her or just one of us? It doesn't really matter to either one of us to stay behind, but I just wanted to know the procedure. Do we need to get to the airport as early as 2 hours if we are preboarding? Thanks for the input!

How old is the grandchild? If she is 4 or under you both can preboard with her as long as her parents are not there, at which point, neither of you can preboard. If she is 4 or under she is your "get on the plane early" ticket and you don't need to be at the airport 2 hours early as a general rule, but, I would be because sometimes they do not preboard because there are too many children and it would be unfair to the other pax.
 


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