We bought our tickets months ago at $150 a person. The airfare went down to $100 and we called up and asked for a refund and they gave it to us. You have to talk to a supervisor. They credited our account immediately. My friends that are going at the same time, did the same thing. No hassles. This was on Southwest and there are a lot of DISBOARDers that did the same thing when the prices dropped last month.