Well I FINALLY got to watch it!! Even though I should have gone to bed (had to work today) I just couldn't resist.. LOL
Let me tell you - that guy - and what he did for the poor lady and the man with the Altzheimers was UNBELIEVEABLE !!!! Talk about going "above and beyond"..
I wanted to smack the lady and guy carrying on about their "expensive" bag - and they "don't wear cheap clothes" - and then the bag turns up and they didn't even apologize!!!
And the guy with the teeny tiny tear in his bag? Hate to say it, but what's to say it wasn't there before? I've carried a purse around with a bigger tear than that!!
NO WAY would I want the jobs of any of those people..
And coincidentally, I actually talked to a SouthWest rep last night -trying to get some additional info on a flight my DD and I are taking to Nashville in May - and she was the SWEETEST little thing I have ever talked to! After we finished our business she chit-chatted for awhile and she asked me if I had ever flown SW before.. I told her I did - when we flew down to Orlando just 2 days before 9/11 - and how impressed I was with the flight - and even more impressed with how they refunded our return tickets with no questions asked.. She then went on to tell me that she had a customer say to her last week - "Do you know why I'm not afraid to fly SouthWest? Because a terrorist would NEVER hijack a SW flight
because there is no assigned seating.. In order for a hijacking to come off sucessfully, everything is planned down to the smallest detail and assigned seating is imperative!!"
I never thought of it that way, but I think they're right! 'Course I told her I'm not fussy anyhow.. I'll take a folding chair on the wing just so long as I can get where I want to go.. LOL
So the next time you're thinking you don't want to fly SW because your seat isn't guaranteed, at least you can be pretty sure the plane won't get hijacked!!!
Great people to deal with at SW - I just wish they flew to more places!!!