I agree with the two above posters......never had a problem with SW.......I love them!!! IMO their customer service is the BEST in the industry....no frill airline or not!!! I agree with above poster about Delta........I also will never fly them again after several bad experiences (everyone can have one bad experience, but, when several occur....well, something's wrong). I have an airport practically in my backyard, serviced by both Delta and USAirways, but, I prefer to drive 2 hours to PHL and fly SW for a few reasons......one...we can get direct flights....two.....their prices can't be beat (and LOVE the fact if the price comes down AFTER booking the customer is able to use the credit for future flights) and three......as I stated earlier, their customer service is the best in the industry. So, yes.......I do wish SW would come to my local airport also!!!!!