Sony Customer Service

[CJMickeyMouse]

Our 60" Sony TV was delivered in September of '06. Sunday it died. It would not turn on. After three calls to Sony - it's covered under manufacturer warranty, but since there is no authorized Sony service rep in our area......


Drumroll please.......

They are replacing the TV with a brand new one.
I am anxious to see if it's identical - as this particular one has been replaced by one that is a step up. I guess it's just whether or not they have any of this one in stock.

Sony is falling all over themselves apologizing..... so in addition to all of the horrible customer service stories posted here - here is a very positive CS situation.

 

[ilovejack02]

I would think it would be the new one, lets keep our fingers crossed for that.

I have a sony 60 inch also that i got Feb 06, and its already been replaced by a newer better model that is cheaper.... that is crazy.
Hmmmm, wonder how to make mine quite working?

 

[CJMickeyMouse]

Hmmmm, wonder how to make mine quite working?

Can't help you there... DS says all he did was turn it off!

We are hoping for a newer model, but after almost a week without, anything that works will be fine!!

 

[nealymouse]

I have found Sony customer service the best. I bought a brand new $450.00 camera for our up coming Dom Rep vacation a year ago. 2 weeks before we left I took my kids to the beach and I dropped the camera in a tide pool. I was so upset and Sony knew what I did to it and sent me a brand new one the very next day.

 

[bicker]

Sony's a first class company. Along with Samsung, Toshiba, Panasonic, Pioneer, and a few others, they provide superior televisions and superior service.

In cases such as yours it is traditional to either provide a new set or a reconditioned "like new" set, the same model, or this year's comparable model, or perhaps even a slightly better model.

Good luck!