Sometimes Disney just does the "NICE" thing!

[lindamg]

Sometimes Disney surprises me. I really wasn't expecting this -

I had a reservation at Boardwalk Inn for this past Saturday night. My husband and I were planning on driving over from Venice (about 2 hours out of Disney) just for the evening. We planned to hear American Vybe perform and then eat at The Beach Club buffet. We were coming home first thing Sunday morning. We never made it - everything that could go wrong that weekend, did.

It started with a nail in my tire picked up from the hurricane debris, (I teach on the outskirts of the damaged areas) then a WalMart that didn't put the tire back on properly, and before we knew it we were stuck on I-75 with a car that was barely driving. I made it to a nearby car dealership and they stayed past their closing time to fix my car. By the time they were done the earliest we could have gotten to Disney was 5:00 PM. Since we were planning on coming right home Sunday morning, we just decided to go home. We knew we would lose our deposit, but we were so tired and frustrated we had little choice. I called the Boardwalk when I got home to tell them I wasn't going to get there, and I had no problem when I was reminded that I would lose my deposit. I know the rules.

When I checked my charge card online today, I was so pleased and surprised to find that my deposit had been refunded. I know Disney didn't have to do that, and I appreciate that it was done. It made a frustrating and expensive weekend, much more bearable. I wrote Disney a thank you note, I doubt the person who fixed this will ever get that note - I have no idea who to thank. But maybe someone will see it and understand that sometimes doing something kind for a customer is the best possible thing to do.

Thank you Disney!

 

[princess pooh]

I'm so sorry about the bad stuff and having to cancel your getaway. That must have been stressful. It's so great that you got your money back though!!!! That must have been a great surprise.

I love hearing good customer service stories

 

[Mom of Sleepy Bashful and BabyDoc]

I'm so sorry for the trouble that you had. What a bummer. Hope you get to do your special weekend sometime soon.

WOW! That was very cool of the big D to do that for you. And you're right. They didn't have to do it, but don't you think they made the better choice?? I mean, YOU are a very happy customer and will certainly go back, AND you just told about 100,000 people what a decent company Disney can be. Free advertising.

 

[webray]

Good for you Linda, I am glad to see disney refunded your deposit. You definately deserved it. Great things happen when we all know and play by the rules.

I had a conversation..brief although it may have been, with a reservation castmember, she was giving me the details, cancellation policies over and over with each reservation I made. I told her you don't have to keep repeating yourself..she said, yes, I do. I said..oh, its because of all those people he keep using the you didn't tell me that and wanting something from disney for free. I could hear her smile through the phone line...she said..thank you for understanding. Enough said.