Mac-thanks for the advise!
I've been to universal several times, I've just never booked or been in charge of the hotel. Responsibilities of getting older I guess
I'm a property manager myself so I understand the 4PM in 11AM out times and we hold our tenants very strictly to this... I'm just... special, right?!
Oh and on the "checking out the room thing" I'm a pretty "laid back" person when it comes to actually getting to the vacation. I would have never in a million years even thought about complaining about those kinds of things. I'm the "make the best of it" kind of person... to an extent. I in no way deal with something that will ruin my vacation if I know it can be fixed, but I also don't let the small things bother me. ha, maybe it's because I'm so small myself.