Someone hacked into DD's Facebook and e-mail

[WDWMom]

Not sure which one they got into first, but this is going to be a pain. First off, no "real person" customer service for hotmail. We have to wait for tech support to e-mail me back which could take days. E-mailed them just now. DH e-mailed Facebook yesterday (why he did that instead of hotmail is beyond me since once she has e-mail, she can hopefully get into Facebook). This happened sometime on 11/29 or 11/30. I'm just so mad.

Anyone with any words of wisdom that would help? Not to sound crabby (cause I am), but if you can't help don't make comments about passewords and such because we are past that.

 

[BernardandMissBianca]

Man Sue that sucks! Do you think it's someone she knows? Can you shut the page down. Sorry I don't know much about facebook, I don't have one.
How did she find out?

Wait, you said hopefully she can get into Facebook when she gets e-mail. did someone change her password??

 

[WDWMom]

Yes, both her passwords were changed so she can't get into either. Her and Kyle are "friends" so we were able to look at her facebook. Several changes have been made, but nothing see can't fix.

I don't think it is someone she knows. Just wait for tech support to answer our e-mails and hopefully she can keep everything she has.

 

[BernardandMissBianca]

I think DH was right in contacting Facebook as well as you contacting hotmail. It's definitely a 2 fold step. If she can get a new e-mail address, (maybe set one up temporarily through Gmail or something) then contact facebook with the new info, maybe they can help her reset a temp. password to her legit email addy. Then go from there.
I wonder if Facebook log traffic? I'll have to ask DH if you can do that.