Someone Canceled My Chef Mickey ADR!!!

[goldena003]

I have had a ADR at Chf Mickey's for several months now, just happened to be in changing another and noticed that it was no longer listed. I attempted to retrieve it with the ressie # and it came up as canceled!!! I didn't do it, I was not double booked, in fact it is my only ressie for the day. What do I do?

 

[mom2rtk]

I have had a ADR at Chf Mickey's for several months now, just happened to be in changing another and noticed that it was no longer listed. I attempted to retrieve it with the ressie # and it came up as canceled!!! I didn't do it, I was not double booked, in fact it is my only ressie for the day. What do I do?

Call Disney Dining and ask them how it was canceled. They can tell you if they show it canceled by you or by them. Be nicely persistent and ask for a manager if they don't fix it for you. Good luck!

 

[Boardwalk Tigger]

Are you going on your trip soon? I noticed that this had happened to others close to when they leave for their trip

 

[goldena003]

Are you going on your trip soon? I noticed that this had happened to others close to when they leave for their trip

Ressie was for Sept 25 @6:45. First night thought it would be a fun way to start our vacation. Do you know why they do it? It was there this morning, I have been trying for a crystal palace ADR so I am in there several times a day.

 

[KELLY]

I just cancled a CM for the day at 1110 am for 6. I really wanted ohana's I love there breakfest. I did this last night.

 

[goldena003]

I called dining reseervation to see what happened. They were not sure what happened all though I have an idea. I had originally booked CM for 755pm and then about 2 months ago was able to find a 645pm, so I booked it and canceled the 755. The supervisor was able to give me back the 755, but said I had 49 ressies. Well, the cm could see that I had canceled all but 11 and had no over booking but the supervisor could only see all that I had booked not what I had canceled. This will make all those that are unhappy about double booking happy, but it worries me that someone wont see that I have canceled anything I have rebooked and cancel something else. Guess I will be checking my ADRs pretty often.

 

[sjs314]

I called dining reseervation to see what happened. They were not sure what happened all though I have an idea. I had originally booked CM for 755pm and then about 2 months ago was able to find a 645pm, so I booked it and canceled the 755. The supervisor was able to give me back the 755, but said I had 49 ressies. Well, the cm could see that I had canceled all but 11 and had no over booking but the supervisor could only see all that I had booked not what I had canceled. This will make all those that are unhappy about double booking happy, but it worries me that someone wont see that I have canceled anything I have rebooked and cancel something else. Guess I will be checking my ADRs pretty often.

You would think since when you pull up your dining reservations it only brings up the current ADR's not all you have booked and cancelled. I have been tweeking my ADR's since May for our Nov trip, now I am worried since like you I have changed times but also cancelled the previous ones so as to not be overbooked

 

[MHSweb79]

........said I had 49 ressies. Well, the cm could see that I had canceled all but 11 and had no over booking but the supervisor could only see all that I had booked not what I had canceled

I'm glad you were able to get back into CM's, but this is the part I find most troubling. Many of us here have been tweaking our ADR's for months - is this going to cause us problems?

Good for you for catching it as soon as it happened.

 

[mom2rtk]

While I think it's great that they are canceling double bookings, I am amazed that they are doing it with apparently NO attempt to contact the person involved. What if that was a very special ADR for someone, and the double-booking was just a mistake?

A phone call, email, a postcard in the mail.... it seems they would need to do SOMETHING to avoid a real issue down the road.

If this OP hadn't happened to double check, she would have gone all the way to the restaurant, possibly left a park early to get there, only to find it canceled?

 

[goldena003]

My concern right now is that the cm could see the ones I had canceled but the supervisors screen did not show a "red line " through my canceled ones. Over the past few months I have swapped for better times always canceling, but the supervisor thought I had 49 ressies, although only 11 are active. I will be checking mine several times to avoid having anymore canceled by accident.

and yes, my boys would have been crushed if we had showed up for dinner with mickey and been turned away. This is our only special dinner and was specifically requested by them.

 

[jkluttrell]

How do you see what ADR's you have listed? I guess I am wondering how I to know if something like this has happened to me too.

 

[KELLY]

My concern right now is that the cm could see the ones I had canceled but the supervisors screen did not show a "red line " through my canceled ones. Over the past few months I have swapped for better times always canceling, but the supervisor thought I had 49 ressies, although only 11 are active. I will be checking mine several times to avoid having anymore canceled by accident.

and yes, my boys would have been crushed if we had showed up for dinner with mickey and been turned away. This is our only special dinner and was specifically requested by them.

Glad you sort of got this resolved. I just cancle cm after I was able to get Ohana's from the September cancle adr thread. I would be upset if my ohana's dissapeared. I have no double bookings just one adr a day. But since we decied to upgrade sort of last minute. I have had to book and cancle. I'm really happy now with all my ad'rs and think I'm done. Unless I can get a Tusker house breakfest instead of yek and yeti.

 

[mcd2745]

How do you see what ADR's you have listed? I guess I am wondering how I to know if something like this has happened to me too.

Go to the WDW website. If you made the ADRs online, it will be real easy. Once logged on, hover over My Disney Vacation until the menu appears below it. Go down to 'Dining Reservations', click on it, and it will list those you made online. If you made them over the phone, do the same as above above and on the right will be a link to search by ADR confirm number.

 

[goldena003]

Glad you sort of got this resolved. I just cancle cm after I was able to get Ohana's from the September cancle adr thread. I would be upset if my ohana's dissapeared. I have no double bookings just one adr a day. But since we decied to upgrade sort of last minute. I have had to book and cancle. I'm really happy now with all my ad'rs and think I'm done. Unless I can get a Tusker house breakfest instead of yek and yeti.

I finally secured a CP after trying for three days. I have been doing school work and have been on the computer alot so I set a timer and every 15 min for three days I have checked for an opening....that was dedication but my boys are worth it. I am finally done with my adr's also as long as nothing else happens to them

 

[jkluttrell]

Go to the WDW website. If you made the ADRs online, it will be real easy. Once logged on, hover over My Disney Vacation until the menu appears below it. Go down to 'Dining Reservations', click on it, and it will list those you made online. If you made them over the phone, do the same as above above and on the right will be a link to search by ADR confirm number.

Thank you!

Now my next question is: If I made two ADR's on the website for myself (those are showing up) and my travel agent made the rest of them (about a month ago) is there a way I can see all of them on the site? Does it matter that she made some and I made 2 of them? As long as I have a confirmation number I should be good, right?

 

[XiolaBluX]

Does it say anywhere on the site that they may cancel your reservations if you double book? If they plan on doing that they should warn people. I'm not one for hording reservations but it should at least be in the fine print.

 

[Cafeen]

Does it say anywhere on the site that they may cancel your reservations if you double book? If they plan on doing that they should warn people. I'm not one for hording reservations but it should at least be in the fine print.

No. Not only does it not say that, there's no published policy against double booking (that I could find). Of course, I'm sure they've covered their behinds with language such as "All reservations are subject to availability..." or somesuch.

 

[hill6]

They do warn you that you have a double reservation on the website and you need to cancel one. It does let you keep two but I canceled the conflicting one within 24 hours after I got the rest of the dining ressies done. I think they keep it for a "reasonable" period before canceling one of them.

 

[goldena003]

They do warn you that you have a double reservation on the website and you need to cancel one. It does let you keep two but I canceled the conflicting one within 24 hours after I got the rest of the dining ressies done. I think they keep it for a "reasonable" period before canceling one of them.

I just want to clarify that the problem of having my ressie canceled did not stem from having a "double booking" In fact, I have only one a day except for two days. The problem is that over the last couple of months I have been tweeking my plansmaking and canceling several times. The supervisor could not tell from her screen that I had infact been canceling unwanted ressies and so thought I had 49 for a 6 day period. Chef Mickeys was canceled because someone didn't look close enough and mistakenly thought I had two ressies one at 755 (my original that was canceled) and my active that was at 645.

 

[goldena003]

Thank you!

Now my next question is: If I made two ADR's on the website for myself (those are showing up) and my travel agent made the rest of them (about a month ago) is there a way I can see all of them on the site? Does it matter that she made some and I made 2 of them? As long as I have a confirmation number I should be good, right?

When you retrieve a ressie with the conf # it will bring it up and give you an option to email it to you, but it does not add it to the list that you first see when you go into your dining ressies.