Some people should really know how to do their job...(vent)

[Mskanga]

I purchased an all in one fax/copier/scanner/printer , just two months ago. I had some problems faxing things, some faxes would go through, some wouldn't. I called lexmark three times yesterday , nobody knew how to determine if the machine was defective. I pulled out my old fax machine and the fax I was trying to send, went through without a problem , so I knew the other people were not having a problem in the receiving end.
I called Lexmark this morning again to let them know, I get this airhead telling me to fax them something , they get it and tell me that there's nothing wrong with the machine. I asked if we can replace the machine since faxing is a guessing game, it may or may not go through, they said no and hang up on me. I called back, I'm furious at that point, but nicely I spoke to another lady and told her what was going on. She tells me to check on the speed of the modem in the fax, that the speed may be set too high and that makes the older machines not be compatible, we get into the system and voila, it was too high, so we lowered it. I tried to fax the same fax that wouldn't go through before ( my dh's office ) and it went through without a problem. Why didn't four people before this woman think of that? No, they couldn't do that, but they could tell me that I was basically stuck with it and out of luck.
Only if some people would know how to do their job!!! arghhhhhhh.

 

[Aurora63]

I can only guess that some companies put people into these tech support positions without adequate training. That's no excuse for the rudeness you encountered, of course. I would write a letter to Lexmark telling them what happened. Something good may come of it!

 

[Gone Disney]

All too often I run into this sort of thing. Especially with tech support people. I have gotten to where I avoid tech support if at all possible. This is a problem in many other fields as well. For instance, we are building a house and you would think the people at the building department would be helpful and knowledgeable. Long story short, I had to jump through hoops to prove I owned this land, instead of this lady making a simple phone call. I also know that dealing with title companies, loan officers, and many other supposeably professionals with degrees, that many do not have a clue what they are doing and are just along for the ride. Many of those are trying to take you for a ride.
I recieved a file fro the IRS within 4 hours that my loan officer was trying to get for 5 weeks.

I second the suggestion about calling Lexmark. It may not help but it can't hurt and may make you feel better.


Patti

 

[nativetxn]

How frustrating, Olga.

 

[Disney Doll]

Those things always amaze me,and it also always amazes em that those people keep their jobs.

We have a couple of CNAs on my unit who do the bare minimum of what they have to do to keep their job, and not one thing more. No one places any sort of expectations on them, because they have proven from past behavior that tey will not meet any expectation other than the least amount they can "legally" get away with.

Meanwhile, some of us who will go "above and beyond", if we have an off day occasionally, well...we hear about it!!!!! Something about that doesn't seem right.