SOLVED: With apologies - need help with HBO app

[Mrs. Bradbury]

I feel like I'm missing pieces of a puzzle and hope you guys can illuminate me. We have a subscription to HBO, just HBO, through Amazon Prime Subscriptions. We access HBO at home via our Roku TVs. It works; I just made sure. My daughter mentioned "us not having HBO anymore" based on trying to watch on her phone, so I tried to download the app on our iPad. No dice on the appstore; only HBO Max. Just to be sure, I downloaded HBO Max and tried to sign on with our HBO Prime subscription credentials but that didn't work. I also looked on my Android phone and there isn't an HBO app on Google Play anymore.

So I poked around on the Amazon site, and I'm supposed to be able to access it through the Amazon Prime app. Nope. In the Prime Video app I can search for HBO, click on that, and it says I can watch with a subscription. I purposely searched for something I know is on HBO, clicked on it, and it says I have to have a subscription to HBO to watch. WHICH I HAVE. THROUGH AMAZON.

I just spent an hour on the phone with Amazon technical help and he ran out of options and directed me to HBO.

I've verified that I'm signed into Amazon Prime, that my HBO subscription is up to date, that the Prime Video app is up to date, restarted my iPad, restarted my internet. Nothing helps.

Does anyone know why Prime Video doesn't recognize my Amazon HBO subscription? I know there's been some to-do regarding HBO and various providers. Is that why? Would it be different if I subscribed to HBO Max? Our only choice for TV is Dish, and we have prepaid Verizon for our cell phones, so I'm not sure if I'm able to get access to HBO Max. I just think it's really limiting to only be able to access HBO from our home TVs, if that's truly the case.

Thanks, guys!

 

[RamblingMad]

It's best to subscribe to these services directly. I had CBS All Access through Amazon about two years ago, and it was confusing how to get to all of the content. Now, I subscribe to each service separately. Much easier.

You might need to log in and out again. But you should be able to access the HBO content through the Amazon Prime app if you subscribed to HBO through Amazon Prime. Now, I can only get HBO Max when subscribed to separately to work through my PS4. HBO and ROKU are having a row, so no HBO Max app exists for ROKU. HBO GO has been gone for a couple of months too.

You're going to have to find a device that works with HBO Max. Here's the list of devices:

https://screenrant.com/hbo-max-devices-platforms-how-to-download/

 

[Mrs. Bradbury]

It's best to subscribe to these services directly. I had CBS All Access through Amazon about two years ago, and it was confusing how to get to all of the content. Now, I subscribe to each service separately. Much easier.

You might need to log in and out again. But you should be able to access the HBO content through the Amazon Prime app if you subscribed to HBO through Amazon Prime. Now, I can only get HBO Max when subscribed to separately to work through my PS4. HBO and ROKU are having a row, so no HBO Max app exists for ROKU. HBO GO has been gone for a couple of months too.

You're going to have to find a device that works with HBO Max. Here's the list of devices:

https://screenrant.com/hbo-max-devices-platforms-how-to-download/

Thanks for your help. If I am reading the link correctly, we don't have any of the devices listed to sign up for HBO Max (2 empty nester non-gamers with Android phones, 2 Roku TVs, and an elderly iPad). Our options for TV are Dish and maybe DirectTV? No cable - we live in a somewhat rural area. I guess we're out of luck for the time being. At least we can still watch it on our actual TVs. I wish we could still get HBO through Dish.

 

[beck02]

So I pulled up amazon prime on my phone, and HBO is showing under my channels, and will play just fine. Have you tried deleting the app & then reinstalling? If amazon couldn't help you, not sure what all else anyone can offer.

 

[Mrs. Bradbury]

So I pulled up amazon prime on my phone, and HBO is showing under my channels, and will play just fine. Have you tried deleting the app & then reinstalling? If amazon couldn't help you, not sure what all else anyone can offer.

Thank you so much, other DISers experience is exactly what I need. I just now on my phone did exactly what you said you did, and I made sure I was signed into my Prime account. It doesn't list HBO under my channels. My HBO is listed under "Memberships and Subscriptions" along with Prime, and Amazon Music. So now it seems that I need to ask why HBO isn't listed as a channel. This is very helpful!

 

[Mrs. Bradbury]

I HAVE SOLVED THE MYSTERY! Well, Chadwyn at Amazon chat did. And I'm reporting back in case anyone else ever has this issue.

When I signed up for HBO, it was via my Fire stick, before we got new Smart TVs. For whatever reason, that matters. I need to cancel that HBO and sign up via the Prime Video site and it will show up as a Prime Video channel, and we can watch on any device that the Prime Video app can be downloaded. Simple as that.