Maybe 10-12 years ago I had a coworker who was planning on taking grandkids to Disney. She'd mentioned it but we really hadn't talked about it. About 4:30 on Friday I asked if this was the weekend they were going and she said yes, that they'd planned on going Friday night but pushed it back to Saturday for 2 nights. I asked where they were staying and she said they hadn't yet reserved. Of course inside I'm freaking but I just walked away and simply called CRO and asked if they had anything for that night with a FL resident discount. They did, $69 at French Quarter. So I just walked back to this person and told her what they had and handed her the phone when she said she wanted it. When they arrived, they were chatting with the FD clerk about favorite characters, birthday trip and the like. When they got back from the park the next day there were autographed and framed pictures of their favorite characters in the room. The next day, departure, she'd planned to leave at checkout but couldn't get them out of the pool for about 2.5 more hrs. We were down a few weeks later and stayed overnight at Riverside to I walked over and talked to the manger at FQ. Knowing they had a staff incentive program, I relayed the story and how the staff had really made a big impression and created a stay of a lifetime for this grandmother and grandchildren. He was able to pull up the reservation and said the applicable CM's would be rewarded and recognized.