So disappointed at Disney

[Jafar30]

You know I think she'll carry the memory of spending time with her mother and grandmother pretty far

 

[low-key]

Displaced Disney Cast Member: How They Replaced Me, Other Americans

And they made them train cheaper replacment for 3 mo before laying them off, if they didnt they got fired with no severance

http://www.breitbart.com/big-govern...americans-with-cheap-foreigners-on-h1b-visas/

 

[MermaidMommy]

Just FYI, I was able to book two ADR's for the Tea Room for March 2016 , but I couldn't do it online for some reason. I had to call to book it. Just wanted to point that out in case anyone wanted to book a regular tea -- it seems that they're available, but you might have to call.

(The Tea Room itself was closed for a two month refurb last year, so I doubt they would be closing it again.)

 

[dixonsontour]

I recall when I booked it it took a few tries as it wasn't bookable online and cms on phone didn't seem famiar with it. It was lovely and I've no regrets doing it. They grow up so fast my dd is 9 now. She was almost 5 when we went link the link to my review is in my signature.

 

[littleblackegg]

. It is not the customer's job to call back repeatedly. It is not the customer's job to escalate. It is not the customer's job to remember that the staff is apparently allowed to be incompetent and that the customer is supposed to be grateful to have access to these wonderful events that they pay huge amounts of money for. That is the kind of attitude that has led to poor customer service at Disney these days.

And frankly, how is the staff's physical location in any way relevant to purchasing a ticket over the phone or online? The staff is not hand delivering the item to the hotel in person upon purchase. All they are responsible for knowing information and entering data into a form and hitting submit -- their physical location is irrelevant.

For all the super-exclusive events you have to plan ahead and check your calendar to the exact day and call and call and call. This event seems like all the other really expensive, exclusive Disney events. If you want to participate, it's definitely your job to find out everything before hand and make all the calls and advocate for yourself. You can bet everyone else who wants to go is doing that very thing. Like all things that get lost in translation, I suspect there is some critical information that got lost between grandma and her daughter-in-law about this tedious and time-consuming process and there are no more available spots. It's easier to say that the resort screwed up than a member of the family didn't approach this with the urgency one would apply to a heart attack (which we all know is what is required to get in to some of these events). I have the ultimate empathy for these situations, because I hate to see anyone disappointed. But, I also know that a comparable, lovely tea can be planned for the little gal and a wonderful time will be had by all.

 

[Angelrose]

Thank you all. My granddaughter just turned 5 and will be going to the BBB to dress up as her favorite princess. Elsa, who else? The tea with her mom and me will be very special to her because she won't have to share us with her brother. LOL I'm looking forward to the whole vacation this February and will definitely write a trip report about it.

 

[dkrauss]

Did you see how much that tea party costs $335 for 1 adult and 1 child................wow. Seems a bit excesive doesn't it? Just saying...............

Doug

 

[mom2rtk]

Did you see how much that tea party costs $335 for 1 adult and 1 child................wow. Seems a bit excesive doesn't it? Just saying...............

Doug

Then you probably shouldn't go.

 

[dkrauss]

Then you probably shouldn't go.

Exactly!

Doug

 

[Goofy_Disney_Dad]

Exactly!

Doug

The beer party at EPCOT is less expensive and much more fun for the adult variety. Now, that's a party I can support!

 

[maxiesmom]

Displaced Disney Cast Member: How They Replaced Me, Other Americans

And they made them train cheaper replacment for 3 mo before laying them off, if they didnt they got fired with no severance

http://www.breitbart.com/big-govern...americans-with-cheap-foreigners-on-h1b-visas/

That happened a while ago, and if I remember correctly (no guarantees) they backtracked on it a bit.

 

[Angelrose]

Yes it is very expensive. But for a once in a lifetime treat for a little girl, we wanted to do something special for her, since that would be her birthday present from all of us. Since it is not to be, we will do the Garden Tea, buy her a doll and I'm sure she will be just as excited.

Somehow I don't think taking a 5 year old to a beer party would be as exciting to her.

 

[luvmy2babies]

Since you are doing BBB, have you considered Cinderella's Royal Table with her and some other princesses in the castle for the 3 of you? Or Cinderella's dinner at the Grand Floridian with her, Prince Charming and the Tremaine family. You could schedule fast passes to meet Elsa and Anna in between the makeover and photo session and the meal. That's how we usually do it, all in MK.

 

[Angelrose]

We have done Cinderella's Royal Table the last time we were there and she and her brother both loved it. I'm not sure how she would react to the step sisters antics. I think we will save that one for the next time. Mainly for Grandmom.

 

[TLSnell1981]

The beer party at EPCOT is less expensive and much more fun for the adult variety. Now, that's a party I can support!

You might even get a Doll.

 

[StormyCA]

Here's my 2 cents worth. Disney's customer service CMs have been pretty good and any problems I've had have usually been resolved one way or another. But in the past, when I've run up against a brick wall like this it's been because changes are coming down the pipeline, the CMs have been told there will be changes and have also been told that they are not allowed to say anything upon pain of death (or losing their job). Puts them in a really awkward position of not being able to answer questions and not being able to reassure guests that they'll be able to reserve 'XYZ' or do 'such and such' at some point in the future. They're usually given some lame reason/excuse that they have to parrot to guests. I'd say it's either changing or being discontinued.

 

[Angelrose]

I guess that is a possibility too.

 

[bumbershoot]

What I find disappointing is that nobody seems to care to get an answer. The attitude is, "well, this is what we are told, so live with it."

But that IS what they are told. And they have to live with it.

Have you ever worked customer service like that? You literally, quite often, don't even know WHO you would contact even if you had the time to contact them.

Pure laziness on the part of the CM

Not necessarily, not by a long shot.

That has the sound of a blow-off answer from a CM who has no idea why the event isn't available for booking, and is giving a vague answer that will hopefully satisfy the caller so she can move on to the next call.

Definitely sounds much more like that. They don't know and they are trying to make you happier b/c they are in this together with DIL, of not knowing why the manager hasn't done this. And they are letting her know that it's not a high demand event and shouldn't be a problem to book. This would placate MANY other people.

My daughter in law has given up on that particular tea and we are going to book the Garden Tea Room for that day and just buy her the doll.

Well, did you see the other post that even that isn't being booked right now?




OT:

And they made them train cheaper replacment for 3 mo before laying them off, if they didnt they got fired with no severance

http://www.breitbart.com/big-govern...americans-with-cheap-foreigners-on-h1b-visas/

Oy, now there's a new and totally anonymous one I hadn't seen!

"Don’t discuss this meeting with anybody else in the company." Well, there goes HIS severance! If you believe he worked there, which I don't, because it all went into a political thing there...

And to call those on those visas cheap? What a joke!

"The H-1B program provides the opportunity for foreign workers in specialty occupations to legally live and work in the US for a total of 6 consecutive years, and entitles their spouse and children (under the age of 21) to accompany them and legally live in the USA on an H-4 visa."

THAT is a cheap employee? Ha ha ha ha!

We have done Cinderella's Royal Table the last time we were there and she and her brother both loved it. I'm not sure how she would react to the step sisters antics. I think we will save that one for the next time. Mainly for Grandmom.

We did CRT and there were NO stepsisters there.

 

[luvsJack]

*******

 

[luvsJack]

triple post***