Slightly different Member Services question: Magical Express...

[Sanwich]

Sorry, I figured this was a different enough topic to start a new thread, since I'm not asking about the MS phone experience.

I was just wondering if anyone has requested (online) to add ME to a reservation lately... normally in the past, I'd fill out the form on the website and get a confirmation email within a few days (something like, "we got your request and we're working on it," or maybe even "your request has been handled"). However, it's been a week and I haven't gotten any correspondence from MS at all about it. Normally I wouldn't care that much, but our reservation date is about a month away, so I'm getting nervous.

Was just curious if anyone has done this lately and how long it may have taken before the ME request was actually taken care of (or if you ever got an email at all). I understand they're understaffed and busy, but I'm trying to get an idea of the length of the delay. Thanks!

 

[Jack_Sparrow_NJ]

Sorry, I figured this was a different enough topic to start a new thread, since I'm not asking about the MS phone experience.

I was just wondering if anyone has requested (online) to add ME to a reservation lately... normally in the past, I'd fill out the form on the website and get a confirmation email within a few days (something like, "we got your request and we're working on it," or maybe even "your request has been handled"). However, it's been a week and I haven't gotten any correspondence from MS at all about it. Normally I wouldn't care that much, but our reservation date is about a month away, so I'm getting nervous.

Was just curious if anyone has done this lately and how long it may have taken before the ME request was actually taken care of (or if you ever got an email at all). I understand they're understaffed and busy, but I'm trying to get an idea of the length of the delay. Thanks!

I booked DME a week ago and have not heard anything yet. So I don’t think you should worry yet.

 

[BillPA]

It's not like you need to get bag tags, that service has gone away. Just have your magic band scanned at the ME check in area, you will be fine. Have agreat trip.

 

[Wedgeout]

In March after submission of the online forms, (with a split stay have a coming and going for each reservation), received both email confirmations in four days.

 

[heapmaster]

I booked one last month for our trip this month for our return and it took a while, i'm not sure how long, but it was longer then normal, but I did an email back saying it was completed.

 

[Sandisw]

It has been taking longer than normal. I actually got my return paperwork in the mail for my trip last month after I got home!

 

[CarolynFH]

Sorry, I figured this was a different enough topic to start a new thread, since I'm not asking about the MS phone experience.

I was just wondering if anyone has requested (online) to add ME to a reservation lately... normally in the past, I'd fill out the form on the website and get a confirmation email within a few days (something like, "we got your request and we're working on it," or maybe even "your request has been handled"). However, it's been a week and I haven't gotten any correspondence from MS at all about it. Normally I wouldn't care that much, but our reservation date is about a month away, so I'm getting nervous.

Was just curious if anyone has done this lately and how long it may have taken before the ME request was actually taken care of (or if you ever got an email at all). I understand they're understaffed and busy, but I'm trying to get an idea of the length of the delay. Thanks!

Have you done online checkin yet for this stay? If it says “arrival by DME” under estimated arrival time, at least you know they got it. Or you can call DME directly at (866) 599-0951 and ask. And just thinking - isn’t there a link to add DME on your member dashboard, where your reservation is listed? I’ve never called to add it.

 

[dismedvc]

I filled out the ME request on the member website for a trip that was 10 days away, and got an email confirmation almost instantly. However, I wonder with so many members changing their plans last minute they wait until a few weeks before your scheduled arrival to send the email confirmations.

In the email I received, it said:

"Thank you for contacting Disney Vacation Club®

We appreciate your interest in Disney's Magical Express® service and will be happy to assist you further. Your reservation request for Disney's Magical Express service has been processed for an arrival transfer from Orlando International Airport (MCO). Please retain a copy of this email for your records, so that you may reference this information later if needed.

Disney's Magical Express service will no longer be providing luggage delivery for those arriving and departing from the Orlando International Airport.

Since they are no longer providing luggage service, a confirmation letter may not be received; note that a confirmation letter is not needed to board the motorcoach. You will need to claim your luggage from the Baggage Claim area, bringing it with you so that it can be loaded onto your motorcoach for transport to your Resort.

Once you have claimed your luggage, please proceed to Disney's Magical Express, located on Side B, Level 1. You may follow the airport signs to Ground Transportation. Once you arrive at the transportation desk, you will just need to provide your name and your resort reservation number and a Disney representative will provide you with additional information and you will be directed to a motorcoach that will take you to your resort.

Please note that facial coverings are required during the entirety of your Disney's Magical Express service experience, including the duration of your motorcoach ride."

 

[Sanwich]

Thanks all. It figures, a day after I posted this thread, I did get a confirmation email from MS.. so it took a little over a week.