"Slight change to my membership??

[squirk]

I received a voice-mail today from an "Andy Berry" at DVC stating that he wanted to talk to me about a "slight change" in my membership. He didn't give any additional detail, and now I keep getting his VM when I try to call back and figure out what's going on.

My presumption is that he's trying to sell me more points. I'm 99% certain that I'm right on this, but since I've only had my contract for about six weeks, I'm freaked out that something went wrong with the sale.

Can anyone put my mind at ease?

Thanks,

squirk

 

[Breyean]

I think others have posted about getting calls like this, only to finally find out the "change" was you being assigned a new Guide.

 

[DebbieB]

I got that message. My guide "retired" and I got a new guide who wanted to introduce herself (and try to feel me out for an add-on.....).

 

[squirk]

Thanks. If that's indeed the case, then I wish he would have just left a message introducing himself to me as my new Guide. This "slight change in membership" stuff sounds too ominous.

 

[dmoore22]

Posted on the DVC Member website:

Fraudulent Letter/Phone Call Advisory

Fraudulent Letter/Phone Call Advisory

Disney Vacation Club Members who receive a suspicious phone call or letter from someone purporting to be from Disney Vacation Club or RCI should not give the person any information if they doubt that the person is an authorized Disney Cast Member or RCI employee. In addition, they should report the letter or phone call to their State Attorney General and the Federal Trade Commission.

Members may confirm whether or not the call or letter is from a Disney Cast Member by calling Disney Vacation Club at 800-******** and verifying the information with a Cast Member. In addition, Members may confirm information with RCI by calling 877-968-7476.

Members are always welcome to contact Disney Vacation Club or RCI to verify the validity of a contest or offer.

 

[mousefan1972]

I got that message. My guide "retired" and I got a new guide who wanted to introduce herself (and try to feel me out for an add-on.....).

Ditto here. Only my old guide moved to a new position within Disney. The spiel was the same, though.... The new guide introduced himself, then promptly tried to sell us more points.

 

[Dean]

I received a voice-mail today from an "Andy Berry" at DVC stating that he wanted to talk to me about a "slight change" in my membership. He didn't give any additional detail, and now I keep getting his VM when I try to call back and figure out what's going on.

My presumption is that he's trying to sell me more points. I'm 99% certain that I'm right on this, but since I've only had my contract for about six weeks, I'm freaked out that something went wrong with the sale.

Can anyone put my mind at ease?

Thanks,

squirk

This is consistent with what many of us got when we got a new guide. i agree with you that leaving such a message is poor form but it is effective, it gets you to call back.

 

[disneynutz]

Thanks. If that's indeed the case, then I wish he would have just left a message introducing himself to me as my new Guide. This "slight change in membership" stuff sounds too ominous.

Ominous makes you call back. They can't get a feel for your buying mindset if they don't talk to you, and that info is used to update your prospect profile.

In the last couple of years, turning over ASA's and Guides seems to be a reoccurring reality.

Bill

 

[brmillsy]

Andy Berry is my guide as well and exactly as you stated above he called me about 6 months ago with the same cryptic message. My guide at the time had left Disney.

He seems like a nice guy, based in California, not sure I would ever need to speak with him though. Can't see why anyone would add on via Disney at 2X the price.

Anyway it's nothing sinister and as I say he seems like a nice guy.

 

[squirk]

Well, I actually also called DVC member services directly and asked if there was any problem with my contract or if there were any changes. They said "no." When I mentioned Andy's name, the CM put me on hold, came back and told me that he was a "sales guy".

With that info, and the info from the first few posts in this thread at the time (thanks!), I left him a message stating that if there was something wrong with my membership, he needed to call me back immediately and, if he missed me, leave a more detailed message. I also stated that I was not interested in purchasing any additional points at this time, if that was the purpose of his call.

He called back, and, as you folks said, introduced himself as my new guide. I stated that his cryptic message freaked me out a bit, and thanked him for introducing himself. He didn't bring up the topic of add-ons and, to be frank, he didn't sound super enthused. Maybe I burst his bubble when I pre-empted his sales pitch via voice-mail.

Thank all of you again for the help!

 

[DebbieB]

Mine didn't directly bring up add-ons but she was feeling around by asking which resorts I like and if I have ever been to Hawaii. I said no and she asked if I ever thought about going and I said only if Prince Charming offered to take me!

 

[squirk]

Andy tried a bit of that, too. "Do you have a trip planned yet? If so, when and where?". After I explained that I paid cash for my next trip in November, and had already banked this year's points, he just offered to send me his contact info and wrapped up the call.

 

[conandrob240]

Same kind of calls I got when I got a new guide. Left three messages (work & home) with that " change in membership" crap. They sure gotma earful about calling me at work with urgency over something so dumb.

 

[squirk]

Same kind of calls I got when I got a new guide. Left three messages (work & home) with that " change in membership" crap. They sure gotma earful about calling me at work with urgency over something so dumb.

Yes, "urgency over something so dumb" is right.

I know how sales work. I know how you have to instill some sense of fear or discomfort in the prospect in order to give them a reason to break the status quo and buy your product. But it's not like these are "cold calls" - everyone you dial up is, literally, already sold on the product. I am surprised that, in this specific case, mild scare tactics are needed just for a simple call-back.

And the funny thing is that I've yet to receive that e-mail from Andy with his contact information. I guess it was "urgent" only up until the point he found out that I wasn't in the market for more points.