Since when is delivering a package to the front YARD acceptable?

[torinsmom]

So I ordered a $60 item on Amazon last weekend. Paid extra for 2 day shipping, because I waited too long to order it. It was supposed to be delivered yesterday, but it wasn't. I was out until after dark, but checked my front porch carefully to make sure it wasn't there. I was up until 11pm in the living room by the front door. No knock, no beep. So this morning I go outside and the package is in the front yard IN FRONT OF the steps. No way it was there when I came home, because that area is lit up by the house lights. Besides, I would have tripped on it. So, it was out there all night and thank goodness noone took it. I have NEVER had a package delivered to the front yard. It's only six steps up to my porch--JEEZ!

 

[npmommie]

Maybe they delivered it this morning?

 

[Robinrs]

I did ALL my shopping online and they just THROW it on my carport. My son always tells me to check before driving in! I only noticed this happening THIS year and there is no excuse because my uncle is home all day!

 

[mickeymedic]

I had issues with UPS this year, too. As background: in my town we don't have mail delivery - we all have post office boxes. This can be tricky when ordering from certain websites...they always try to tell me that my address does not exist. DH and I order items online all the time and our regular UPS driver is awesome! He has it down to a science...he can place the package on our front porch without our dogs hearing him and barking up a storm. For us, this is a good thing since DH works nights and sleeps during the day.

Anyway, I ordered a bunch of Christmas gifts from 2 different websites and they were taking FOREVER to get here. So I followed a link for online UPS tracking and discovered that they were marked as an "unsual occurence." When I clicked the link for more information, the notes said the the "recipient moved." Ummmm....no I didn't. I even checked my house to make sure that the number didn't fall off or anything. Nope! That wasn't it. It was obviously not my usual UPS driver that day.

Luckily they decided to deliver the packages to the local post office. So, I was able to retrieve them without having to trek to the UPS main office. The boxes looked as if they'd been drop-kicked 4 or 5 times. Not a single corner of a single box was unscrunched. I was afraid to view the contents of some of the boxes. Fortunately there was nothing breakable in the most battered boxes.

 

[eduk8r26]

UPS here usually rings your bell, then leaves the package at the door if no one answers.

 

[FireDancer]

The only time I have had anything like that happen was in the winter when I didn't have the walkway to my front door shoveled. In the winter I always enter through the garage and had forgotten I had an order coming or I would have shoveled it. In that occasion it was left on my driveway by my garage and I understood why.

If the issue wasn't snow or ice on the steps I think it was lazy of the delivery guy but with all the additional packages getting shipped I could see why some might be cutting some corners.

 

[vicb]

UPS here usually rings your bell, then leaves the package at the door if no one answers.

Same here and if we are not home usually they tuck it in the corner of the porch so it is not so visible from the street.

I think the regular UPS drivers are pretty good (atleast in my neighborhood) I think the trouble lies with all the temp help they have to hire during the holidays. Sometimes they don't even come in UPS vehicles!

 

[torinsmom]

UPS here usually rings your bell, then leaves the package at the door if no one answers.

Yeah, that's what usually happens here. I guess it could have been delivered this morning, but still, it wasn't on the porch. The dog was out early and I he definitely would have barked. I know they are busy, but when the tracking says it was delivered to the "front door", I expect it to be on the porch, not in the yard.

No snow or ice here, so it wasn't that. Amazon said they would forward my complaint to their shipping dept( I had called to see where the item was, b/c it wasn't showing up on my recent orders.)

 

[undertheradar]

Is it possible it was delivered to the wrong house and someone brought it to you? We've had this happen sometimes.

 

[ThisIsJason]

I live in a condo complex where all of our doors are internal so you have to be buzzed in. The normal UPS guy is pretty good. He'll buzz twice and then if no one answers he leaves the sticky note saying it is at the clubhouse. Pretty good deal.

When they hire these holiday drivers it becomes a mess. Last week, I was heading out to work and saw about 8 notes on the main door all from UPS can claiming no answer and that they took the packages back to the warehouse! Of course one was for me, the guy never rang the bell. I have a dog and he does bark when it goes off. The guy was so lazy he didn't even drop off at the club house. A ton of people my building were ticked.

 

[Greyhound22]

I've had three or four packages delivered to my "garage door" or should I say leaning up against it this Winter. It is a first also. The sidewalk to the front door is 1 step from where they "drop" it. Around the garage door the other way is our backdoor. I guess they are in a big hurry in Central Illinois also.

 

[ENSOCK]

I had that happen with a pair of special order crocs. They left them on my front porch at home, after I gave the address of my work. My loveable chocolate lab got to the package before I did. I was not a happy camper! But live and learn.
Merry Christmas!

 

[ArelysAdriana]

I am not a fan of UPS. Up until a few months ago they would just leave stuff by our door. I live in an apartment, so anything placed by the door is easily visable. My parents ordered me a very expensive camera last year for Christmas & I came home to it just chilling on my doorstep, with the package soaking wet because it had rained. Thankfully nothing was damaged, but I was livid.

Recently they delivered something to me by throwing it up on my balcony (I live on the 2nd floor.) They're supposed to deliver stuff to the leasing office, but that seems to be too hard on some of the delivery people.

 

[kiddo76]

They never ring the bell at my house and everyone leaves the packages in a different place. Sometimes our back door, sometimes in front of the garage door, and sometimes our side door. If I'm expecting a package, I have to walk around the house to find it.

 

[CleoPahd]

Is it possible it was delivered to the wrong house and someone brought it to you? We've had this happen sometimes.

I was also going to suggest this. This has happened to us a little too frequently where we have received packages for the neighbors down the street or other neighbors have received our packages.

 

[HonnyDipp]

UPS was 5 days late delivering a package to me this week. It was sitting at our local UPS customer service for 2 days, they told me I could pick it up, but I refused because I paid extra to have the package delivered to my front door. They told me that because of the weather and holiday they were behind.

 

[PaulaSB12]

So I ordered a $60 item on Amazon last weekend. Paid extra for 2 day shipping, because I waited too long to order it. It was supposed to be delivered yesterday, but it wasn't. I was out until after dark, but checked my front porch carefully to make sure it wasn't there. I was up until 11pm in the living room by the front door. No knock, no beep. So this morning I go outside and the package is in the front yard IN FRONT OF the steps. No way it was there when I came home, because that area is lit up by the house lights. Besides, I would have tripped on it. So, it was out there all night and thank goodness noone took it. I have NEVER had a package delivered to the front yard. It's only six steps up to my porch--JEEZ!

At least it was yours, I have had a couple of problems with the Uk amazon using a firm called home delivery network. With my first ipod it was chucked over the garden fence halfway up my garden in the rain (fortunatly apple really package stuff so it survived) a second time they threw a package of books over the garden fence of someone half way down the street from me.

 

[RunningGirl]

Both UPS and FedEx leave things in my driveway (where I've had 2 packages ruined by rain) instead of taking a short walk to my covered front porch. Yet if you call the office you find the driver inputs "left on porch" into the system. Drives me nuts!

 

[RangerPooh]

Growing up in a UPS household we have experienced good service. But then it could be because my parents would acknowledge the drivers, so that might help. However we have noticed that aorund the holidays when there is an increase in deliveries and seasonal drivers are hired, that things tend to change. Our usual UPS and FedEx guys ar epretty good. They even bring doggie treats We often have the ring the dell/knock and leave but that's fine by us as the package is on the front step.

When we get the subs/seasonal is when we tend to experience tardiness of packages, packages left outside in the open, or hidden packages that you don't realize are there. Mail-people are the same way. We had one carrier for a few years who was rather nosey and at times careless. On a number of occassions we found the back of our complex's mailbox wide open Of course we closed it and had to track down a local PO number to alert them. What was frustrating is that it was in the spring when everyones tax returns were arriving.

As I mentioned earlier I try to not badmouth UPS as it was my dads employer for 30 years. I do realize that some delivery people (UPS, USPS, FedEx...) are better than others, but in general I've usually had positive experiences in each place I've lived.

 

[DisneyScraps]

This time of year there are a lot of temps so they don't care a lot. Deliveries are substandard but it's just that time of year.

I actually had a different experience. I ordered a large TV and they told me it would be delivered 12-24.....PERFECT. Then they said 1-3, ok I can work with that. I get a call on 12-14 they can deliver it tomorrow. This caught me totally off guard, I can't hide that for so long.

So I make plans to borrow a truck to move it to a different place. The TV arrives in an unmarked van....who cares it's the TV I ordered. I told the man that it was going into the borrowed truck. He said fine and procedded to put in not only in the truck, he said it should not be put on it's back it really shoud be upright. So he found straps in the truck and belted the TV into it.

I never expected that kind of treatment. I called the shipping company. They told me they almost never hear anything but complaints so they would give him a small bonus ad call him out in the weekly meeting.

Lisa