STH Cruising
Earning My Ears
- Joined
- Jul 27, 2018
- Messages
- 33
I got a benign reply from shoreside customer service. So, I contacted the executive office and corresponded with the executive in charge of Disney Signature Experiences (DCL, ABD and DVC). We exchanged a few emails, and I am convinced that DCL truly wants to provide an outstanding entertainment experience to its guests.The reply I got from shoreside customer service was basically a screw you we don't care what guests think about this issue thing. I mean, yes, they read the comment card, but they definitely didn't indicate that my comments mattered to them.
Looking through the posts on this thread there are diverse opinions on this test. Personally, I believe DCL can accomplish its goal using a matinee for repeat performances, and, ensuring the quality of entertainment on the Walt Disney Theatre is so high that people are enthused to attend shows in that venue.