Should I be concerned

[disneynewbee]

I ordered passports for my family of 6. After a little over a wk I checked on line and they all said thank you for applying that they would be processed. They all gave a confirmation number but I didn't write it down since I figured I could access it on the site anytime. Then I got an email for all 6 of them saying they were being processed. Then I got 5 emails saying they were done and were being mailed. So I went to the site and started looking each one up to see which one wasn't done yet figuring it would be my oldest dds because I had to fill out the special form for only one parent for her. Hers was fine but when I tried to pull up my 3yos hers is now saying there is no record of it. Now this freaks me out since I know they had it, I'm afraid someone messed up and it's lost. I did call 3 days ago and they looked it up and said it was there but taking longer. But it's still showing they don't have record of it online and that bothers me. It's been about 4 days and the others have all arrived now yet still no email saying hers is done. Why would it now say no record when it was origionally showing.

 

[thebeesknees]

I know it's a pain in the neck, but I'd call back and see if they can tell you why it's not showing up online. If they said before that they had it, then I wouldn't worry too much about it. It may just be a glitch with their online system, but they would be the best ones to tell you.

 

[cathicool]

3 years ago we had the same thing happen to us. we are a family of 5 and all went together to get passports. so al our paperwork was sent together. i lloked up the numbers, etc just like you did. then only 4 arrived. i flipped. i thought it would've been DH b/c he had a passport like 10 years ago, but no, we got his. the missing passport was my eldest daughter-- 6 at the time. i called and they assured me everything was fine, hers was just taking a little longer. about 2 weeks later i got hers. and it does have a different processing date.

i guess they do passports in "batches"- so many per day from a section of the state or whatever and this is why my DD's got seperated from ours and why it was processed so many days after the other 4 of ours.

hope this helps...you are not alone!