I just ordered water from Staples for our trip. We leave tomorrow!!! Anyway, I am glad there was a post on this because I am a rewards member also, and did not receive the free shipping either when I ordered online. This morning, I called the Staples 800 number, and the lady I spoke with was very nice and she is going to credit my CC for the shipping charge. So, two cases of water for $6.00!!!(I had a $5.00 coupon also). Only 14 cents a bottle! Sure beats paying $2.50 a bottle at the parks!!! So, give Staples a call and they should give you the credit!