The soap's fine, but do other people think the shampoo is as bad as our family does? We don't even bother bringing it home any more, because it's one of the worst shampoos I've ever used. Can't figure out what's wrong with it, but the free shampoo at Motel 6/Red Roof Inn, etc. is far superior.
Always struck me as a sour note -- seems like something that would be easy enough to get right, considering the mass quantities they deal in. I'd certainly be annoyed if I were paying rack rate for a deluxe and they couldn't even give me Pantene quality shampoo.