I have to share what happened with Disney today...
Most everyone knows by now the DM ended up in the hospital, but I don't think I have told (on here) about a couple of amazing CMs.
Last week, I emailed Disney about those amazing CMs.... here is what I wrote...
"Our recent visit to WDW did not turn out as well as expected, due to
health issues not anything wrong with WDW. But we had a few exceptional
highlights that I would like to recognize. On the evening of Sept. 15th
my Mother and myself were dining at Cape May at Beach Club and needed to
return to our resort of Port Orleans Riverside. As Mother was using her
motorized WC we opted to take buses rather than drive (we have issues
loading it without assistance). We waited at the bus stop to DTD to
transfer to a bus to our resort. It was around 9:30-10:00 (don't know
specific time). The 1st bus came by and unloaded a dozen or so people
and it was us and a family of 5 at the stop. The bus driver told us that
he already had a
scooter and the bus was full so he would call for
another bus. I did notice that some seats in the back of the bus were
actually empty and not a lot of standers. About 10 mins later another
bus pulls up but was fuller than the 1st. However, this driver said he
would try and see if he can get some passengers to move so he could get
us on. HE DID! By this time my Mother was not feeling very good and
really needed to get back to our room. When the bus arrived at DTD, the
driver informed us that he would take us straight to POR and we wouldn't
have to transfer. He switched his route for us and that was great!!!
When we arrived at our resort I tried to tip him, but he refused it
saying it was part of the Magic! I did not get the bus number nor do I
know the exact time, but I know his name was Mike! We really would like
to send him a Thank you, but don't know how to contact him. The very
next morning, I had to call 911 and my Mother was admitted to the
hospital with heart issues. This was our last Disney Moment and he made
it magical. We were to check out on the 17th and our tickets for the
16th went to waste.. And on another note... I was lost and upset when my
Mother ended up hospitallized... no money for a place to stay. The
on-duty manager at the resort extended my stay a couple of extra nights
relieving my burdon some. I would like to Thank both of these that
helped us out of bad situations."
Today I got a reply that made me cry....
"Dear Ms. Durbin,
Thank you for contacting us regarding the Walt Disney World Resort.
I am very sorry to hear of your Mother's illness during your recent
visit and truly appreciate the time you took to share your compliments
for Mike and Agata. Your email reinforces how our Cast Members can make
a tremendous difference with each Guest. It is heartwarming to know that
Cast Members such as them exemplified Walt Disneys dream to create
happy and memorable experiences for all of our Guests. Please be
assured your comments will be shared with the appropriate leadership so
they can be commended for the great service they provided you.
In addition, since you were unable to use one of the days on your
tickets I have made arrangements for you to pick up two complimentary
1-Day Magic Your Way Base Tickets on your next visit."
I cut off the end... which just told us how to get our tickets.
