Stitch#1 said:
I can only imagine her face when you put the phone to her ear. Nick thought it was neat to have a special wake up call from Goofy for his birthday when we celebrated it at WDW 2 years ago. That's when we got his hair done too and had breakfast with the princess' in the castle. Everyone kept commenting on his hair and wishing him a Happy B-Day, (becaus he was wearing the special button of course!)
Okay, perfect opening for my rank. Be forewarned, I'm stepping up on my soap box now. Amy, you've already heard me gripe about this but you didn't hear the last part.
We checked in Thursday. First we were assigned a handicapped room but didn't know it until we went to the room. So, after we wanted to get settled, we had to track back up to the front desk where we were assigned a different room (with a lovely EPCOT view, I should add).
By the time we were done at B&C and Stormalong Bay, we went to our new room to find that our Magical Express luggage had yet to arrive. No problem, I pick up the phone to call and find out when to expect it. Only to find out, the phone doesn't work.
So, I tell Cameron not to open the door and off I go looking for someone to help us. I find 3 CM's cleaning carpet in one of the units. I knock, ask they to call someone to fix our phone. Run back to the room and look to see the 407# on the phone.
So, I dial it on my cell phone. Tell the operator we're guests in the villas and we have no phone line that works. The CM tells me they will report it and transfers me over to the luggage people.
That night, we're off to the Halloween party. Get back, 12:30, pick up the phone to call for a wake up call and guess what? No phone still.
I'm a bit ticked now so I call the 407# again. Ask to speak to a manager. The CM who answered put me on hold for a good 10 minutes. Then he gets back on the phone to tell me he can't locate the manager.
I'm like, how can you not locate a manager of a resort. The CM tells me that the manager is split between the Boardwalk, Beach Club and Yacht clubs at night and they didn't know how to locate them. I'm still like, that doesn't make sense, how can you not locate the manager? The CM starts getting a bit short with me and ends up transferring me to the front desk -- without telling me he was transfering me......the line just transfered.
So, now I have to go through the entire story again. The CM tells me the manager is currently over at the Boardwalk and he would be calling the manager immediately. I gave him my cell phone number and asked for the manager to call me back. I waiting and waited, but no return call. Finally I gave up.
Friday morning, on our way out, Cameron & I walk up to the front desk. I again ask for the manager. The CM asks if there is something he can do. I say, you know, I've repeated this so many times, can I just talk to the manager. The CM asks my name. Goes into the back room, comes back and asks me if it's regarding a phone problem? Yep! So, he proceeds to tell me that a note was left for the day manager and Jordan was very good and would work on the problem as it was an outside vendor who needed to be called. Jordan never bothered to pop out of the back room to say "I'll take care of it or sorry for the inconvenience"....nothing. I don't think that was a lot to ask.
That night, fortunately, our phone was finally fixed. By the way, Stitch is still the wake up call for the resorts. If you haven't heard him, you really haven't missed much.
Anyway......
I never expect anything but Cameron's birthday comes on Saturday. I'm thinking, gee, I went around and around with the phone thing, I'm certain the resort will some way, some how, acknowledge Cameron's birthday. Nope, nothing! So, I didn't say anything to Cameron as again, we never expect anything. I was thrilled that the young CM over at AK gave Cameron a free dessert for his birthday because he was wearing the birthday pin. Grateful that someone other than Mom acknowledged his birthday.
So, now I'm thinking, maybe it wasn't noted on the reservation about Cameron's birthday. Until Sunday night, when we get back to our room after dinner with Amy & Chris. There is a note left for Cameron from Housekeeping wishing him a Happy Birthday. Cameron's usually more embarrest by this type of thing, but I could see, he was thrilled with just a little note.
Yesterday, we were early for the Magical Express bus. Cameron's working on homework, I'm just kind of bidding time. There is a CM walking back and forth through the lobby. So, he stops to chat. Asks how long we are staying and I tell him we're on our way out. Then I ask him what he does at the resort -- turns out he's one of the manager. Thank you very much for the opprotunity, I now have something I just want to mention to you. So, I relay the story of the phone to him. I could tell my his reaction that he was surprised that no one would even talk to me about the sitatuion or that I didn't receive a call later saying the problem had been fixed. Nothing. Then I mention to him about Cameron's birthday and how I'm taking home the memory of this young CM over at AK giving him dessert, just because it was his birthday and he noticed the button. Again, I tell him I never EXPECT anything and he goes on to tell me that the Beach Club always acknowledge birthdays when noted --- ESPECIALLY when it's for a child.
Now I'm starting to get really upset. My emotions show on my face and I start to get teary eyed. I couldn't help it and the more I tried to stop, the more the tears well up in my eyes. I've always felt, mess with me, but DON'T mess with my kids! So, here I am, a blubbering idiot, crying because my kid was not acknowledged on his birthday. I wanted to die, right there on the spot. So, Justin goes on to ask me, how soon are we leaving on the bus. I say in about 20 minutes. He then asks me if there is anything he can do at this point to make it better. Offering over and over and over again. I'm getting more and more worked up now and really feeling like a fool. Finally, I got over my tears and we talked about all the little extras we've received over the years just because and how they have stayed with us as very positive memories.
Justin asked me when were were returning to WDW. I told him in March. Now I'm sure that very moment, he went off and call Member Services. The reason??? I'm sure our reservation has been noted that this Mom is a blubbering idiot, on the verge of a nervous breakdown so make sure whatever room we are assigned has a working phone and please, whatever you do, don't approach her in the lobby on her way out.
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