luvavacation
DIS Veteran
- Joined
- Nov 23, 2006
- Messages
- 913
Black Friday weekend, I placed a nice sized order of Christmas gifts at the Sea World online shopping portal (seaworldparksshop.cxx). On December 3rd, I received a tracking number that stated "shipping label created, USPS awaiting item".
One week later, I contacted seaworldparksshop to find out why my package had no updates. I was told it would be sent out again.
On December 14, I again received an email stating "shipping label created, USPS awaiting item".
Since then, nothing.
I sent an email on Wednesday wondering what was happening. I have received no response.
Has anyone had a positive experience with Sea World's online shopping? We love Sea World, we want to support Sea World even when we aren't there, but one can't do that if one can't actually receive any of the really cute gifts that one was planning on giving for Christmas! I suppose I just need to cancel this order and never again shop Sea World online since their customer service seems to be so lacking.
And I do understand shipping is taking awhile, but to wait over 3 weeks for an item to still not be on its way to USPS is not acceptable.
One week later, I contacted seaworldparksshop to find out why my package had no updates. I was told it would be sent out again.
On December 14, I again received an email stating "shipping label created, USPS awaiting item".
Since then, nothing.
I sent an email on Wednesday wondering what was happening. I have received no response.
Has anyone had a positive experience with Sea World's online shopping? We love Sea World, we want to support Sea World even when we aren't there, but one can't do that if one can't actually receive any of the really cute gifts that one was planning on giving for Christmas! I suppose I just need to cancel this order and never again shop Sea World online since their customer service seems to be so lacking.
And I do understand shipping is taking awhile, but to wait over 3 weeks for an item to still not be on its way to USPS is not acceptable.