Sears cancelled my Mickey tv order

[Tigger1]

I noticed that my bank refundd the $$ for my Mickey tv. I called and they clainmed they cancelled as the internet ad was incorrect. They also said they sent a email to me. No email saying it was cancelled.

No more online shopping at sears for me

tigger

 

[jedi_librarian]

That's so evil!! That happened to my DH on Amazon with a digital camera. Order was ready to be shipped, it was paid for, they cancelled it because the pricing was wrong.

When you're at a store, they're supposed to give you the "quoted" price, aren't they? How come they don't honor that online? Sheesh.

 

[bettyann29]

Look on the budget board.. Big thread about this one..

 

[The Edgington's]

I just checked the status on my order and it said cancelled. I never received an email either. I sent them an email about their poor customer service. I'm not so upset about them cancelling the tv, just that they never let me know. Probably won't do much good but I feel better.

 

[Free4Life11]

How come they don't honor that online? Sheesh.

Because if a hacker breaks into a website and changes the pricing, then the company could lose a heck of a lot of money. Wth the way word spreads so fast, half the internet would know within a matter of hours.

A BM store doesn't face the prospect of thousands upon thousands of orders for a pricing error. BM stores are able to remove the price immediately, preventing large number of customers from taking advantage of the error.

 

[bicker]

It goes a bit deeper than that: When you access a web site, you're subject to the terms and conditions of that web site. Here on the DIS, that means, for example, that you won't post irrelevancies in the wrong thread and won't engage in personal attacks. On most online store web sites, it means that reserve the right to cancel your order if the pricing is wrong. (I actually thought that Sears broke their terms and conditions, but a nice person in that Budget thread pointed out the part I missed -- Sears did right.)

We always have the option, as netizens, to simply not visit a web site if we don't like the terms and conditions.

 

[mickman1962]

I always get a kick out of people who complain because they did not get a deal that they knew was a mistake. Sometimes you get lucky but you cannot count on it. The difference between mistakes in-store and on the internet is the first person in store gets the price then it is corrected. On the internet one person spots it and then blabs to fatwallet.com, dealhunting etc... and before you know it thousands of orders are placed. Any person who thinks that an internet store will honor that price (let alone the fact that they probably couldn't get their hands on that many TV's if they tried) is delusional at best.

 

[Southern4sure]

I always get a kick out of people who complain because they did not get a deal that they knew was a mistake. Sometimes you get lucky but you cannot count on it. The difference between mistakes in-store and on the internet is the first person in store gets the price then it is corrected. On the internet one person spots it and then blabs to fatwallet.com, dealhunting etc... and before you know it thousands of orders are placed. Any person who thinks that an internet store will honor that price (let alone the fact that they probably couldn't get their hands on that many TV's if they tried) is delusional at best.

I agree with you but on this particular item, it is a discontinued item. It was/has been deeply discounted at other stores like Target, Walmart and such. How is a consumer who has been watching the price drop on a hard to find item suppose to know it is an error? It turned out to be Sears error and they did correct it. The OP did nothing wrong by placing the order and I do not think the OP was complaining because she didnt get lucky. This was a fiasco for Sears and IMHO Sears did a horrible job in the handling of "their error."