Schedule changes

[Beverly Lynn]

during a schedule change sometimes its just the flight number that changes and sometimes its the time, sometiems its the time and flt nbr. the best thing to do right now is to call them. they do have a queue team that calls about the schedule changes. the one who was told that they stopped calling people was wrong. I double checked before I posted this. they still have the queue team working. these people are exasperated now, overworked and the call volume is thru the roof. no reason for anyone being nasty or ignorant however. since they closed 4 res centers they do not have the staffing to handle the amount of calls right now. Bear with the airlines all of them right now its not an easy time and no one knows who is next on the list to be furloughed.

 

[Meagansmom]

Welcome Back Beverly Lynn!!!

 

[Beverly Lynn]

Thanks!

I forgot sometimes a schedule change is also just an equipment change as well. To be honest I wouldn't want to be on a queue team right now with all that they are doing. heck I wouldn't want to be in res or at the tkt cntr right now. some people are still getting bent out of shape with whats going on.

 

[TinkerbellRules]

Delta changed the flight time for my DH's time, but we didn't receive a call. I just keep checking online, but I did call since the seating assignment wasn't there. She insisted they have the same seats, but I didn't understand why it doesn't state that on the website. Any ideas? I wouldn't have had to call if it had.

 

[Alice Sr.]

Beverly Lynn,

So glad to see you posting again, love to get your insight, hope all is well.

Alice

 

[pamk]

Just another big WELCOME BACK to Beverly Lynn. Hope that everything is alright with you. We sure missed you.

 

[DebbieB]

Tinkerbell,

When is your DH's flight? They are probably calling people by the date of their flights. For people who have flights imore than a month away, I wouldn't expect to be called right away.

Beverly Lynn,

Glad to see you back! Hope everything worked out.

Debbie

 

[idontknow]

Welcome back Beverly!

You always seem to be the calmest person in major airline issues. We always need someone with a level head around here to help out.

The only thing that I don't like about all of this Delta mess is they booked my cousin on a flight that he had no way of making. The flight that I bought for him was at 7:40pm, Delta cancelled the flight and booked him on a 2pm flight. 5 1/2 hours earlier. If I would have waited for them to call me and tell me (I am the emergency contact on his ressie) then there would not have been any seats available. He would not have been able to go to our family reunion, and he would not have found out until a few days before. Talk about a spoiled weekend....

(I did manage to get him on a flight he could make if I didn't make that clear above)

 

[TinkerbellRules]

Beverly: He is flying back in 3 wks.

 

[Beverly Lynn]

sometimes there is no rhyme or reason to schedule changes. I have seen so many where its a misconnections. the problem is the computer picks out the next flight to put people on and then the one portion of the flight is changed and it only puts a new flight in exchange of that. not the entire flight. remember its the humans behind the computer......LOL. as for the websights oy! remember its the humans inputting the data..........need I say more?

 

[CarolA]

If your seats are not showing on the Delta website, call them and ask them to clean up your reservation. I just went thur all my DL travel on line and checked flights. I did have to call them for my flight from Orlando this coming Sunday since I was now booked out at 2 and my friend was booked out at 7. Got that fixed.

However, on some flights I did not show seat assignements. Basically when I looked at them it looked like the times had changed just a few minutes and the on line view showed both the old time and the new. When I called them and asked them to clean it up so I could see what was going on my seat assignements reappeared!