Saying "no charging privileges doesn't always work...

[Mickmse2002]

Originally posted by Cris
If you room is paid for then there is no reason for you to put a credit card on file so if you don't want anything going on your credit card just make sure not to put one on file.

People need to read the registration cards when they check in and not rely on being babied by the cm checking them in, but by all means if you need it explained just ask, don't expect them to read everything for you.

I couldn't agree more. People all too often just blindly sign where someone points too. I try and read what I'm signing before I do it, especially if it is after I have handed them my credit card.

 

[manning]

Cris - Every time you hit the max and there is a credit card on file the charges are then ran against your credit card and the cylce starts over again. I have maxed the limit several times on a stay and this is what happened. It's transparent.

I have been doing this since 1972.

Hope this clarifies some of the facts.

The one thing that I am having a problem with is how Disney can justify a charge when there is not a signed credit slip. In every instance we charged we had to sign a slip. No ifs, ands, or buts.

 

[kweaver]

Originally posted by manning
The one thing that I am having a problem with is how Disney can justify a charge when there is not a signed credit slip. In every instance we charged we had to sign a slip. No ifs, ands, or buts.

And that's is the way it should be...every charge (whether it's to your credit card or to your room) should require a signature with a copy for the guest.

 

[gmboy95]

count me as one who never leaves a credit card at the front desk....if I cant pay in cash, I cant afford it....I found the room key option in the past to be to difficult for me to manage and keep track of. But that is me, and I am quite sure others are alot more disciplined then I......but I found going home from vacation without receiving a bill for it a month later....quite refreshing

 

[Dean]

Originally posted by DebbieB
LoveToDisney,

I would call member services. Ask for Jackie Leuders, the customer satisfaction manager or another manager. They need to have a signature on file authorizing charges to your room. Since you don't have a receipt, I wonder if the cm did something with the money and then tried charging to your room to cover it.

Jackie is no longer in this position. I believe it's Scott Lish now but I think Jackie still works in MS.

 

[DebbieB]

Originally posted by Dean
Jackie is no longer in this position. I believe it's Scott Lish now but I think Jackie still works in MS.

I thought I read that Scott Lish left and Jackie was back in that position.

 

[kweaver]

Originally posted by DebbieB
I thought I read that Scott Lish left and Jackie was back in that position.

I read that as well. Not sure what happened...but I heard they are looking for another replacement.

 

[Cris]

Originally posted by manning
Cris - Every time you hit the max and there is a credit card on file the charges are then ran against your credit card and the cylce starts over again. I have maxed the limit several times on a stay and this is what happened. It's transparent.

Yes I am aware of this, but 1500 dollars is not charged against when it is put on file. Once it reaches the limit the account freezes until graveyard runs a report of accounts that have hit there limit or a restaurant/retail location calls the resort because the card will not go through.

 

[Cris]

Originally posted by trpscooby
If you had lots of cash or travelers checks could you just give an amount to the front desk so you could still charge to your room, but withouth giving your credit card?

yes you can do this!!

 

[Cris]

this is what is says on the registration card for some reason I have a receipt for the hoop de doo!!


I elect to pay by credit card or check, I understand that that acceptance is subject to approval by the issuing organization; that information necessary to charge my credit card account will appear on my itemized hotel folio(s) and transmitted electronically in lieu of sales draft; and that my personal liability for the account is not waived if you bill some other person, company or association who fails to pay.

they cover themselves.

 

[manning]

And my position would still be show me the credit slip I signed when the alleged purchase was made.

Also there is a tracking number(s) on those tickets (IRS requirement for auditing purposes) and proper accounting procedure would be to show method of payment. If it was by credit there is a transaction credit slip with a signature on it.

By Disney procedures you don't walk away from the desk with the tickets unless you put down cash or sign a credit slip.

I wonder if Disney would be willing to appear on one of those small claims court show on tv?

I'm a stubborn one, I would be more than happy to take them to small claims court.

 

[Cris]

I highly doubt it, it would just go through guest claims and be settle by that department.

 

[Doctor P]

I have only read the first page of the thread, so if I am going over ground already covered, I apologize. I don't think the OP has any complaint except being double charged for the tickets (and as earlier posters have said, there should be a receipt). While some issues may be confused here, maintaining that a hotel does not have the right to put charges onto one's room is, IMHO, ridiculous. IMHO, all that "no charge privileges" means is that I, myself, will not have the ability to place things on my room bill. For example, the OP's position would mean that the hotel cannot charge your long distance phone calls to the room. Or, in hotel's with such a service, that the hotel could not charge in room movies to your room. The way that you end up settling your room charges at the end of your visit is up to the guest, but I'm sorry, I don't think that it's a big deal, or at all unexpected, that front desk staff has the ability to place charges (and remove charges) from a hotel guest's bill. This case was one that, of course, should not have happened, but I think the problem was a specific instance of a problem as opposed to a general issue with the charging of costs to one's room.

 

[Muushka]

Originally posted by Doctor P
I have only read the first page of the thread, so if I am going over ground already covered, I apologize. I don't think the OP has any complaint except being double charged for the tickets (and as earlier posters have said, there should be a receipt). While some issues may be confused here, maintaining that a hotel does not have the right to put charges onto one's room is, IMHO, ridiculous. IMHO, all that "no charge privileges" means is that I, myself, will not have the ability to place things on my room bill. For example, the OP's position would mean that the hotel cannot charge your long distance phone calls to the room. Or, in hotel's with such a service, that the hotel could not charge in room movies to your room. The way that you end up settling your room charges at the end of your visit is up to the guest, but I'm sorry, I don't think that it's a big deal, or at all unexpected, that front desk staff has the ability to place charges (and remove charges) from a hotel guest's bill. This case was one that, of course, should not have happened, but I think the problem was a specific instance of a problem as opposed to a general issue with the charging of costs to one's room.

Let me get this straight. You do not think that there is any problem when a hotel can put anything on your charge without your permission? When we stay on points we elect to not give charging priveleges to the hotel. It is understood that when we check out we will pay any room charges we may have.
We do not give them a credit card when we check in. Next time I will do some thorough questioniing because of this exact problem.

To me this is just plain scary. I hope it gets resolved.

 

[Pa@okw95]

What the front desk does at hotels, casinos hotels, WDW hotels is they put a hold on your credit card for say $1500, that assures them they got the $1500 no matter what. If you go over that amount they will put another hold on your card again. They want to make sure you have the money(credit) for them so thus the hold. I am surprised that they do not require a credit card for some at check in, you still have phone calls, etc. I have had troubles in the past with double charges posted to my account, one time everything was doubled. So check you account, I usually go down to the front desk the night before check out and give my account a look, getting a copy of my charges. WDW is noted for double charges at least based on my experience.

 

[JimC]

To follow up on Pa@okw95, whether the charge to the credit card happens automatically or with your signature depends on what you set up at check-in. I always take express check-out (Disney and elsewhere) so they can charge my card and I skip the front desk when we depart.

If I see a incorrect charge, I may get it corrected at the front desk or take care of it when I get home. Doing it there is a bit easier because the account is open, all relevant receipts are easily accessible and it generally takes only a few minutes. Fixing it later usually means dealing their account audit department, which tends to take from a few hours to a day to get it straight.

Last week I had a dining charge on my statement in error. It happened that the amont of the meal was the same as my room number. At that hotel the room number to charge the meal to is immediately below the charge amount. They keyed in the amount twice, once correctly for the charge and once incorrectly as the room number. I thought it was pretty funny It took the front desk about five minutes to find the original receipt, correct the statement and get me on my way.

Point is -- don't get exercised over hotel statement errors. They happen. They get fixed.

 

[crisi]

Although it does illustrate the importance of hanging onto receipts.

The reason DVC doesn't require a room charge is that they probably have the ability to put a hold on your account if you fail to settle it, keeping you from making more reservations until its settled. If you don't leave a charge card for your room, but spend $300 in movies and long distance phone calls that you leave without paying, DVC can find you.

(IIRC, happened to someone here with either a renter or a guest - cleared up when the guest was contacted, once again, IIRC).

 

[manning]

If I remember the OP is having a big problem getting it fixed.

 

[Dean]

Originally posted by Muushka
Let me get this straight. You do not think that there is any problem when a hotel can put anything on your charge without your permission? When we stay on points we elect to not give charging priveleges to the hotel. It is understood that when we check out we will pay any room charges we may have.
We do not give them a credit card when we check in. Next time I will do some thorough questioniing because of this exact problem.

To me this is just plain scary. I hope it gets resolved.

Giving them the credit card to reserve the room is actually giving them permission to use it. Obviously they made a mistake, an honest one the way WDW and hotels in general do things. I'm sure they corrected it and that will be that.

It's just like you go into a car dealership to look at a car and the dealership pulls your credit history. Many people know that just having the credit history pulled too often can affect your credit negatively. But the act of going to the lot constitutes "an intent to buy" and thus enough reason for the company to access your credit history and for the purpose of determining your credit risk.

If this had been a card on file from a previous trip or they pulled it from the info when used at a restaurant, I would be more symptathetic. Giving the card at reservation time IS permission to charge. If the OP had given them an alternate card or a cash deposit, I might feel differently.

 

[Muushka]

If I read this thread correctly, the OP has not had this problem corrected.

I really don't think someone calling up my credit report is comparable to giving someone the freedom to charge anything they would like to without my permission or signiture.

I think I am getting paranoid in my old age!