SAWYERMAW1 said:If you were able to book on the same flights for a lower price, SWA will refund the difference back to your credit card instead of having to take a SWA credit.
planning06 said:Not if your original flights were non-refundable internet specials. If they were fully refundable then they will credit your credit card. If they were non-refundable tickets you get a credit.
SAWYERMAW1 said:I've always had non-refundable internet specials and received a credit back to my credit card. Sometimes they will make you wait until after your flight to issue the refund and sometimes they will do it immediately. This is one of the reasons I prefer to fly SWA.
FARMGIRL said:Are these reservations for this year or 06? Where did you get these rates, from Southwest site or some where else? Thanks


dbal said:I was wondering how the credit works? If you buy 6 tix and the price goes down, and then rebook at the lower price; does the credit have to be in the same persons name that's on the ticket?
I guess my question is; can you pool the credit or does each person have say $20 of credit to use?
Thanks![]()
planning06 said:Interesting. I talked to a CS agent first and then I went online and got the credit for the lower prices. Both the agent and the website stated that if the original flights booked were for non-refundable tickets then I would only get a credit to be used within one year of my original purchase date. I would prefer a credit.
How did you get the credit? Did you update the tickets online or over the phone?
SAWYERMAW1 said:Apparently this is not something they want everyone to know. The first time I did this they told me I would have to travel first and them submit my request for a credit. It was a fair amount of money since I had purchased six tickets. I explained that the charge was on my American Express which had to be paid monthly. The agent said no problem and issued a credit immediately back to my credit card. Although I had booked on-line, I had the agent cancel and rebook my flights over the phone. I was afraid to do so many on-line in case I did someting wrong and could not rebook. I guess it's like Disney, depends on who you talk to. If they do not give you a credit back to your credit card, just call Customer Service and make your request. SWA is very accommodating.

planning06 said:Do you know what type of fare you originally booked online? These are the types I see right now.
Refundable Anytime
Restricted Fares
Advance Purchase
Fun Fares
Internet One-Way
When I look at the Internet Special Fare it says "Fare is nonrefundable. Nonrefundable tickets may be used as credit toward the purchase of other tickets. " Others say it may be non-refundable. I wonder if you purchased another type of fare like the Fun Fares. I would love to get a credit if I could, even if I have to wait until after I travel.
SAWYERMAW1 said:Mine were the "Internet One-Way." We ended up paying $39 each way from Norfolk to Orlando. I think we started around $79 each way.