CMs push hard for mobile order and will even assist you to do so, so not sure how viable in person ordering is. That aside, if you have a pickier kid that won’t eat beans/rice or salad base then it’s worth asking about. If you're an adult trying to create a custom bowl for an adult at a kid’s price not sure they’ll be accommodating.
One of my daughters has a gluten and dairy intolerance along with a few other foods so we will have to order in person anyway to look at the binder. She is definitely picky due to years of being afraid to eat certain foods. Too much rice upsets her stomach and salad greens aren't even on her radar. She was hoping for the hash. Her siblings are the ones that want the noodle base.
I can’t imagine they’d stop anyone with an allergy from getting another base. Definitely ask a CM, they’re stationed outside the entrance, how to handle and they’ll know how to help you.
