ROYAL PACIFIC RESORT Information

[tammy]

We just returned from our 1st stay at RPR. We were there August 18 – August 20. We had a great time. We enjoyed the hotel and absolutely loved the pool. I know this has been said 1,000’s of times but you cannot beat staying on property at Universal. The front of the line access makes it beyond worth it. We usually stay at the HRH but my son begged me to try out this resort. We thought the room was beautiful. We had a king bed with a sofa that pulled out so it worked out perfectly.

We got to the hotel at around 12 noon and there was a short line to check in. The room was not ready yet (which we expected) so we headed to get our tickets and walked to Islands of Adventure. The walk was pleasant just not in 200 degree heat. Honestly, it was 200 degrees when we were there. Okay, okay, maybe not 200 degrees but it sure felt like it. LOL!! We took the boat a couple of times to and from the parks. We thought the pool was fantastic. We especially loved the frozen treats that were passed around every hour. We had things like lemon smoothies. OMG!! I can’t tell you how refreshing that was. Yummy!! We had frozen grapes and fruit kabobs. They also had a lot of fun activities for kids and adults poolside. We had a great time. Oh, we also ordered Nachos and sodas poolside. The service and the Nachos were on point!

We where in Tower 3 room 3615. Our room faced where they have their luaus. We didn’t get to see the torch lighting since it is only done on certain days. We ate at Tchoup Chop for dinner which was my son’s 25th birthday.

We took a stroll over to PBR and had dinner at Mama Della’s. We walked right in at around 7 pm with no reservation. The service was great as was the meal.

As always, we enjoyed our stay at Universal Orlando. Please let me know if you have any questions and I will try to answer them. I am one of the people who don’t know how to upload pictures. Go ahead and laugh away…

 

[parkers218]

are you sure you PAID? and not just have them run a credit card to hold credit on your acct?

Hey sorry for the delay...just got back and then school started so it's been crazy!!...well when I checked in the person behind the desk said I need to charge the balance of your stay now..can I use the same card you used to reserve your room??..I was a little surprised but said sure...I just checked my bank statement however and the charge didn't post till the day we left Sorry for the mis-information

 

[bubba's mom]

Hey sorry for the delay...just got back and then school started so it's been crazy!!...well when I checked in the person behind the desk said I need to charge the balance of your stay now..can I use the same card you used to reserve your room??..I was a little surprised but said sure...I just checked my bank statement however and the charge didn't post till the day we left Sorry for the mis-information

The hotel will normally run the credit check to make sure your credit card has available funds to cover your stay. (figuring room, tax, incidentals, etc...) They don't actually charge your card until the last day and you check out.

We had a problem a couple years ago when we were at CW and the hotel denied our room charge. Turns out, after some investigating, the hotel accidentally held double the amount they should have!

 

[rcraw45425]

The hotel will normally run the credit check to make sure your credit card has available funds to cover your stay. (figuring room, tax, incidentals, etc...) They don't actually charge your card until the last day and you check out.

We had a problem a couple years ago when we were at CW and the hotel denied our room charge. Turns out, after some investigating, the hotel accidentally held double the amount they should have!

Bubba's Mom, on our January stay the desk clerk person told me repeated ly that she had to run my Visa Debit as a debit or they would place a hold on the entire balance in my checking account (over $15K). I knew that this had never been the case in the past but she was so insistant about it I finally said okay run it as a debit (meaning I did not receive my points ). SHe also would not put charging on the room card unless I prepaid an amount (wth?) so I said don't bother, we'd had so much trouble with the room charging last visit. I did a survey after we got home and the manager called me to apologize about the mix up and asked me to give them another try. Well, I jsut tried to use their voucher for upcoming visit only to be told that it falls under one of the blackout dates!

 

[bubba's mom]

We don't have a debit card...only credit...AND only to get the reward $.

I don't know how they 'work' a debit, but that was with our credit. While I was "investigating", someone at the hotel billing dept told me this is what they do:

They take a credit card and figure out what your final bill might be. Then, they make sure you have that amount available in credit, plus extra...kind of like 'guessing' what your final bill will be and padding it. They want to make sure to get their $$. Since we have a high line of credit, it was never a problem until that one year. Turns out, they ended up holding like $10K instead of $5K against that card.

I don't understand their system...whatever. I have one credit card I use for everything with a lot of credit on it (& it's paid in full every month to avoid issues). If I learned ANYTHING from that experience it was to take more than 1 credit card on vacation with us.

 

[crabbie1]

I dont have a credit card but have a visa debit BUT I am not leaving a card imprint at the desk.If I load my room key with the hotel cost (TC/Cash) and put an extra $200 can I use this as payment in the parks?(the $200 extra to the room cost).
If they try to take money off my card they will have a shock.There will only be about £200 in my account

 

[rcraw45425]

I dont have a credit card but have a visa debit BUT I am not leaving a card imprint at the desk.If I load my room key with the hotel cost (TC/Cash) and put an extra $200 can I use this as payment in the parks?(the $200 extra to the room cost).
If they try to take money off my card they will have a shock.There will only be about £200 in my account

I'm not sure, but in all of our visits we have always seemed to have some problem with the room charging. Last summer, half the time the room charging was down all throughout City Walk, luckily my hubby had his wallet with cards. Now we just use our cards, plus if you stay onsite I believe you get discounts at some shops and restaurants by showing the room key.

 

[disneyaholic86]

Does anyone know if the RPR $25 refrigerator refreshment removal charge is for all room types? I have a King Suite booked.

 

[Marquibiri]

We took the boat a couple of times to and from the parks.
Please let me know if you have any questions and I will try to answer them.

Quick question, never done any research on this. Where exactly do you take the boat? Citywalk? Where does it drop you off exactly, schedule?

Thank you!

Marquibiri

 

[rcraw45425]

Quick question, never done any research on this. Where exactly do you take the boat? Citywalk? Where does it drop you off exactly, schedule?

Thank you!

Marquibiri

There is a dedicated boat for each resort. Each resort has a boat dock, the boat goes from there to about midways of City Walk, where you disembark. From there you can walk easily to US or IOA, or City Walk. I think the boats run about every 15 or 20 minutes, however long it takes to go to and from a resort. THey don't travel resort to resort so you have to either walk or in the case of Portofino to Royal Pacific, boat to City Walk then change boats. Keep in mind though, if there is lightning, the boats stop running. We wound up having to walk in the rain from IOA to the Hard Rock Hotel thanks to this.

 

[bubba's mom]

I'm not sure, but in all of our visits we have always seemed to have some problem with the room charging. Last summer, half the time the room charging was down all throughout City Walk, luckily my hubby had his wallet with cards. Now we just use our cards, plus if you stay onsite I believe you get discounts at some shops and restaurants by showing the room key.

Sometimes if your room key touches another credit/debit card or license (anything w/ magnetic strip on the back), it can deactivate. Has happened to me...lesson learned. Magnetic strip on room key does not come in close contact with any other magnetic strip I happen to be carrying.

Also, there is NO discount for staying onsite...your perk is unlimited Express Pass. Your room key will bump you up for Priority Seating at CW restaurants, but any dining or shopping discount will have to come from your AP or AAA card.

Does anyone know if the RPR $25 refrigerator refreshment removal charge is for all room types? I have a King Suite booked.

Yes.

 

[damo]

During our vacation in June, mine and my daughter's keys kept being demagnetized. Finally realized that there were magnets in my lululemon doggie pouch that I wear. Once I found a better spot for the keys, where no magnets came in contact, we had no issues.

 

[eeyorethegreat]

I am curious if our experience is the norm or if it was a fluke. I'll first say that we overall enjoyed our stay at RPH and the express benefits in the parks were well worth it. Loved the pool and found the few team members we spoke to were quite pleasant. This was our first trip going to and staying at Universal/RPH.

My question about house keeping is: Is it typical for housekeeping to not get to your room until 7:30 PM? We only stayed two nights. OUr room wasn't ready at check in but I didn't expect it to be as we checked in in the morning then went to the park. It was ready around 4:30 which I found acceptable. The next day however we returned back from the parks in the after noon and noticed housekeeping hadn't been through. No biggie but it wasn't until 7:30 that night that housekeeping knocked on our door and wanted to do up our room and at that point I couldnt really see the point in that I just asked for towels and soaps. I figured why have housekeeping come in the evening as it wouldnt be long relatively speaking until we were oging to shower and get ready for bed and we had aleady settled in for the evening. So is this typical or just a fluke?

 

[bubba's mom]

Since we stay onsite each year, and have stayed many nights and each hotel, I'd have to say your experience was a 'fluke'. ...which, could be good news.

Oddly enuf, I just posted this same sort of question on another website asking them if the service (& other mishaps) that happened to us on our cruise, was the norm or a fluke. Glad to hear it was a fluke, but too bad for THAT line, they won't be getting any more of OUR money.

 

[damo]

I am curious if our experience is the norm or if it was a fluke. I'll first say that we overall enjoyed our stay at RPH and the express benefits in the parks were well worth it. Loved the pool and found the few team members we spoke to were quite pleasant. This was our first trip going to and staying at Universal/RPH.

My question about house keeping is: Is it typical for housekeeping to not get to your room until 7:30 PM? We only stayed two nights. OUr room wasn't ready at check in but I didn't expect it to be as we checked in in the morning then went to the park. It was ready around 4:30 which I found acceptable. The next day however we returned back from the parks in the after noon and noticed housekeeping hadn't been through. No biggie but it wasn't until 7:30 that night that housekeeping knocked on our door and wanted to do up our room and at that point I couldnt really see the point in that I just asked for towels and soaps. I figured why have housekeeping come in the evening as it wouldnt be long relatively speaking until we were oging to shower and get ready for bed and we had aleady settled in for the evening. So is this typical or just a fluke?

Sounds like a fluke. We were just there this week and they were cleaning the rooms beside ours at 8 am. There were three housekeeping trolleys in our hallway.

 

[eeyorethegreat]

Since we stay onsite each year, and have stayed many nights and each hotel, I'd have to say your experience was a 'fluke'. ...which, could be good news.

Oddly enuf, I just posted this same sort of question on another website asking them if the service (& other mishaps) that happened to us on our cruise, was the norm or a fluke. Glad to hear it was a fluke, but too bad for THAT line, they won't be getting any more of OUR money.

Sounds like a fluke. We were just there this week and they were cleaning the rooms beside ours at 8 am. There were three housekeeping trolleys in our hallway.

That's good to know! We are planning on going back in July and staying there again.

 

[bubba's mom]

That's good to know! We are planning on going back in July and staying there again.

if you have an issue again, NEVER hesitate to let the front desk ppl know

 

[disneyaholic86]

Does anyone know what size the refrigerator is at RPR? Small square or rectangle

 

[rcraw45425]

I am curious if our experience is the norm or if it was a fluke. I'll first say that we overall enjoyed our stay at RPH and the express benefits in the parks were well worth it. Loved the pool and found the few team members we spoke to were quite pleasant. This was our first trip going to and staying at Universal/RPH.

My question about house keeping is: Is it typical for housekeeping to not get to your room until 7:30 PM? We only stayed two nights. OUr room wasn't ready at check in but I didn't expect it to be as we checked in in the morning then went to the park. It was ready around 4:30 which I found acceptable. The next day however we returned back from the parks in the after noon and noticed housekeeping hadn't been through. No biggie but it wasn't until 7:30 that night that housekeeping knocked on our door and wanted to do up our room and at that point I couldnt really see the point in that I just asked for towels and soaps. I figured why have housekeeping come in the evening as it wouldnt be long relatively speaking until we were oging to shower and get ready for bed and we had aleady settled in for the evening. So is this typical or just a fluke?

They showed up at our room at PBH at 7:45 one evening to clean, I just had them do a towel swap as we were already in for the night. They were notoriously late every day during our January stay

 

[rcraw45425]

Sometimes if your room key touches another credit/debit card or license (anything w/ magnetic strip on the back), it can deactivate. Has happened to me...lesson learned. Magnetic strip on room key does not come in close contact with any other magnetic strip I happen to be carrying.

Also, there is NO discount for staying onsite...your perk is unlimited Express Pass. Your room key will bump you up for Priority Seating at CW restaurants, but any dining or shopping discount will have to come from your AP or AAA card.



Yes.

It wasn't a problem with it being demagnitized it was a system wide problem. The shops and restaurants were complaining that they were spending all of their time on the phone getting authorizations.

You're right about the discounts, it was the AAA thing I was thinking of. I have so much going on right now trying to compile info forthe upcoming marching band trip that everything is getting jumbled in my head. Top that with trying to get a massive fundraiser ordered for these kids so they'll have some money in their accounts for this trip..... It's no wonder I'm nuts right now!