ROYAL PACIFIC RESORT Information

[Cheesehead9]

Is there an ideal time to check-in to increase your chances of a renovated room? We're available and can check in anytime on Saturday.

 

[sharona]

We are here now and loving it. No big deal, but just fyi, they do not guarantee any requests no matter what you do. I made requests for tower 1, high floor, quiet room away from elevators, theme park view, with a refrigerator. Despite telephoning at the time of reservation and emailing the concierge within one week of arrival, we got a room in tower 2, 6th floor, close to the elevators, city/tree view, and had to wait 6 hrs for a fridge for my daughters insulin. So the only request that was met was a high floor. Tower 2 seems to be VERY far away from any of the amenities such as the pool, walking trail, boat so not ideal. Still a beautiful resort and we do love it here. ☺

Yes, it seems pretty useless to request in advance. I requested with my reservation and called a few days prior to check in but they said there was no record of my request on check in day! I did ask nicely when checking in and we were given an updated room. I believe I mentioned wanting a fridge instead of a mini bar and tower 1 if it was available...

Is there an ideal time to check-in to increase your chances of a renovated room? We're available and can check in anytime on Saturday.

I guess your chances would be better earlier in the day assuming you made it clear that you didn't mind waiting for the room to be available.

 

[macraven]

We are here now and loving it. No big deal, but just fyi, they do not guarantee any requests no matter what you do. I made requests for tower 1, high floor, quiet room away from elevators, theme park view, with a refrigerator. Despite telephoning at the time of reservation and emailing the concierge within one week of arrival, we got a room in tower 2, 6th floor, close to the elevators, city/tree view, and had to wait 6 hrs for a fridge for my daughters insulin.

only going to address the fridge for medical reasons here for now.
when my son and wife checked in february, they had a fridge for medical reasons requested at the time of booking.
i know that as i made the reservation.

since their room was not ready when they arrived, the front desk staff refrigerated their insulin for them.

if anyone needs medicine kept cool, ask when you check in for the staff to hold your meds in their fridge until your room is ready for you.

sorry your needs were not met but hopefully you will have a great vacation at the darkside.

 

[nkereina]

I just ordered tickets through UO and opted for will call. Will be staying at RPR. Where do I go and what do I need in order to pick up my tickets at RPR? Is it near the Express Pass area?

 

[anorman]

Is there an ideal time to check-in to increase your chances of a renovated room? We're available and can check in anytime on Saturday.

We checked in at 1 pm and despite prior requests, were told there were no rooms available in tower 1 and had no possibility of any becoming available. We could be put in a queue for a different room than what were assigned if we wanted but after 10 hrs of travel we opted to take it since it was ready and we were exhausted.

 

[anorman]

Yes, it seems pretty useless to request in advance. I requested with my reservation and called a few days prior to check in but they said there was no record of my request on check in day! I did ask nicely when checking in and we were given an updated room. I believe I mentioned wanting a fridge instead of a mini bar and tower 1 if it was available...

I guess your chances would be better earlier in the day assuming you made it clear that you didn't mind waiting for the room to be available.

They had all my requests but just didn't (or weren't able to) meet them.

 

[anorman]

Regards to the fridge, I had requested it twice prior to arrival and made it clear it ws to store medication. I mentioned it again on arrival but still had to make a phone call to ask for it once more several hours after we received our room. After I made the phone call though it arrived very quickly ....within 15 minutes or so.

 

[macraven]

Regards to the fridge, I had requested it twice prior to arrival and made it clear it ws to store medication. I mentioned it again on arrival but still had to make a phone call to ask for it once more several hours after we received our room. After I made the phone call though it arrived very quickly ....within 15 minutes or so.

and it is completely frustrating when you do all that you did in advance and the hotel doesn't deliver once you check in...
totally unacceptable.

my son went thru that this year too and front desk had to store the insulin until the room was ready.

i have read some other posts that have had the same experience lately.

there should be a priority for anyone that needs the fridge for medical purposes at time of check in.

there are other medications that require refrigeration at all times.
i see families with babies checking in that have special needs of an immediate fridge in their room, or at time of check in, and have the front desk store the meds until a room is ready.

 

[anorman]

and it is completely frustrating when you do all that you did in advance and the hotel doesn't deliver once you check in...
totally unacceptable.

my son went thru that this year too and front desk had to store the insulin until the room was ready.

i have read some other posts that have had the same experience lately.

there should be a priority for anyone that needs the fridge for medical purposes at time of check in.

there are other medications that require refrigeration at all times.
i see families with babies checking in that have special needs of an immediate fridge in their room, or at time of check in, and have the front desk store the meds until a room is ready.

I'll remember that for next time.

I still love this resort though and would return without hesitation.

 

[saskdw]

For the most part I've enjoyed our stays at the UO onsite resorts. However I did feel that at both RPR and HRH they made no effort to honor requests. They seemed to try there best to dismiss everything and move on with the check-in process. It may because they have a "loyality" program and save the better views etc for those people. At the WDW resorts I have had my request honored every stay. If they didn't have it right the first time I was able to negotiate at check-in. The TM that checked us in last time at RPR seemed to have little interest in that.

I'm curious to see how it goes this time. I've requested tower 1 and I was told at time of booking that we are blue level customers and should get an upgrade to waterview at check-in if available. We're going at a slow time so I'm expecting it would be available. The TM on the phone said I shouldn't have to ask, but I should if it's not granted.

 

[damo]

For the most part I've enjoyed our stays at the UO onsite resorts. However I did feel that at both RPR and HRH they made no effort to honor requests. They seemed to try there best to dismiss everything and move on with the check-in process. It may because they have a "loyality" program and save the better views etc for those people. At the WDW resorts I have had my request honored every stay. If they didn't have it right the first time I was able to negotiate at check-in. The TM that checked us in last time at RPR seemed to have little interest in that.

I'm curious to see how it goes this time. I've requested tower 1 and I was told at time of booking that we are blue level customers and should get an upgrade to waterview at check-in if available. We're going at a slow time so I'm expecting it would be available. The TM on the phone said I shouldn't have to ask, but I should if it's not granted.

I've had the opposite happen. Last September at Art of Animation, we requested something close because we had my 88 year old mother with us. We requested twice before arriving. We were placed in the furthest building, in the furthest room from the bus. I was so annoyed. They told us at check-in that they had nothing and couldn't do anything for us. They told us to just come and get a wheelchair each time so she wouldn't have to walk. So each time we had to go to our room we'd have to go get a wheelchair and then come back to the room and then go back to the bus. Same with getting back to the room. We'd have to go check out a wheelchair and then go to the room and then someone would have to walk it all the way back to return the chair. And they messed up all our magic bands and we had to wait until those were all redone....it was a nightmare. We were about 45 minutes checking in. What a terrible way to start a vacation.

The worst I've had happen at Universal was that our room was been about 15 minutes late getting ready. The best we had at Universal was being upgraded to a 2 bedroom villa suite with club access (from a standard view room reservation) for our 6 night stay at Portofino.

 

[damo]

double post

 

[puppytrainer]

We checked in last Sat (8/15) and when we checked in the gal asked what floor we wanted. I had put in a request for Tower 1 on oir ressie. I said we get to pick? And she said yes. I asked what tower we were in and she said that hadn't been picked yet either. So I picked Tower 1 and got the 4th floor. I'm sure this picking on arrival isn't typical but thought I'd share my experience.

 

[englishrose47]

I have to call close to the date just want to ensure all 5 rooms are on the same floor!!

 

[yellowfish78]

We stayed at RPR last weekend and had a great time. Our request for a refurbished room was met (checked in at 11:30am - room ready at 2:45pm) and ended up with room 1442 which was a king bed, garden view. Room was located right at the "bend" so it was easy to take either elevator one path or head to the stairs for easy access to the walkway to the parks. I did have some groceries that needed refrigerated, but didn't realize that the fridges in bell services were only for medical reasons. Luckily I was prepared with a small cooler (just yogurt, cheese sticks and coffee creamer) and it wasn't hard to grab some ice and drop that off too.

 

[Kellitinkerbelli]

Hi,
My husband and I are staying at Lowes Royal Pacific form November 17-22, 2015 for our 30th anniversarry and we will have Royal club access.
I am looking for room request advice. Last summer I stayed there with my family (no hubbby, It is his first time!) and I really liked it. The express pass access and convenience to the parks made a theme park vacation much more relaxed. I stayed in the tower tht was the first tower to the right as soon as you walked in.
Can someone tell me what tower that was? I did like that one.
What tower/room should I ask for to be closest to the Royal club lounge?
I definately want a referbished room!! Any suggestions?

 

[Bluer101]

Hi,
My husband and I are staying at Lowes Royal Pacific form November 17-22, 2015 for our 30th anniversarry and we will have Royal club access.
I am looking for room request advice. Last summer I stayed there with my family (no hubbby, It is his first time!) and I really liked it. The express pass access and convenience to the parks made a theme park vacation much more relaxed. I stayed in the tower tht was the first tower to the right as soon as you walked in.
Can someone tell me what tower that was? I did like that one.
What tower/room should I ask for to be closest to the Royal club lounge?
I definately want a referbished room!! Any suggestions?

You were in tower 1.

If you are staying club you will most likely staying tower 3 floor 7, that is where the club lounge is and club rooms. You can request to be in another tower but then you will have to travel to the club.

Only tower 1 has been renovated so far and tower 2 is next to be started on.

 

[Kellitinkerbelli]

Thanks for the info. Do all the floors connect? If we were staying in tower 1 on floor 7 could we get to the lounge without taking the elevator? I think a renovated room with a fridge may be my priority. If they do connect how long from the lounge to our room.

 

[macraven]

Thanks for the info. Do all the floors connect? If we were staying in tower 1 on floor 7 could we get to the lounge without taking the elevator? I think a renovated room with a fridge may be my priority. If they do connect how long from the lounge to our room.

you would have to go to the 3rd floor lobby area and walk to the back middle of it to reach the elevator for T3.
from there, insert your room key card in the elevator to reach floor #7, club lounge.

rooms in T1 and T2 do not connect to T3.
you can do any of the 3 elevators from the lobby.

 

[Kellitinkerbelli]

Wow, okay...that sounds a little inconvient to run and get a cup of coffee.
Does anyone have any experience with having to shlep from tower 1 or 2 to the Club level lounge?
How long would you say it REALLY takes door to door?