Hello everyone. Just back. The hotel must have done alot in a week to get thier act together. The hotel was beautiful. Check in was a little turbulent. My check card kept getting declined. They had no working atm in the lobby so, my son, and I had to trek to the golf shop part of hotel. I paid for the room with cash, incidentals, I paid also with cash. I ran to take the last shuttle the hotel provided for free to universal without checking into my room. Since the last shuttle was to come at 11:30, well the shuttle never showed until 12:30. The shuttle guy was very nice however, and I didnt have the heart to report him. The next three days, the shuttle was always late for pick up from hotel anywhere from 30-50 minutes. I was losing patience the last day, and the hotel sent a taxi to take us. I do have to say that on trips back which was at 6:50p.m. The shuttle was not more than 10 -15 minutes late. Usually, not more than 10. Well, after returning back to the hotel after day one in the parks. The guy that took my bags, told me to go to the front desk, for they had changed my room obviously someone was already occupied in the room they had assigned me. Why didnt they know this I will never know. But for some reason, I was maintaining the attitude, as see most things as an oversight so, i forgave this. Ok, now I go up to the front desk and they tell me i am on the 14th floor now, my bags have beern delivered. Well, i was nervous to finally see the room, for I have heard such negatives. Well, it was beautiful, two big fluffy beds, nice fluffy pillows, flat screen tv, chaise chair, beautiful decorations,the bathroom was small, but efficient. Two things that I found. Two paint spots were not finished. Ok, an oversight. My coffee pot and cups were used and not clean. The maids had taken the dirty cups, turned them upside down and put them back on the holders. How disgusting, and the sink counter was not the cleanest. I scrubbed everything touchable with clorox wipes anyway but left the cups for the maid. I would discuss this with the front desk in the morning. Ok, I am not a coffee drinker, but this is the principal. So, I informed the front desk the next morning. They assured me someone would be sent right away. Noone ever came. In fact, the cups were still nasty on check out day. I informed them. They said oh sorry. I am pretty much sorry, I left a 8 dollar tip everyday for these so called maids. I think I will push the issue though, ask for some type of discount. Other than this. The hotel was pretty amazing. I am easy to please, It had a haagen daz ice cream shop, mostly everything you could want was there.Shops, bars, food, etc. The pools looked amazing even though i never used them. If I had a choice to stay here again. I would, if the price was right. Well, I hope this helps someone.
I wanted everything to go smooth. I did not want to have to get ugly on my vacation. Im just at my wits end now.
