Rooms now being assigned by computer

[ppony]

Everyone is paying thousands. Just like the other.

I bet that's what coopersmom meant as well, tongue in cheek. No one's money is worth more than someone else's. Though SOME think so.

 

[twooley2]

I bet that's what coopersmom meant as well, tongue in cheek. No one's money is worth more than someone else's. Though SOME think so.

I think we were typing at the same time

 

[KellyNY]

I mostly go last minute, so usually I pay full price, no discounts. Does it mean they should throw rose petals on my way and give me all best upgrades?

 

[ppony]

I think we were typing at the same time

 

[TheRustyScupper]

IBy law, a guest can extend their room stay and not have to change rooms. The hotel will tell you that you can't, but all a guest has to do is stand their ground and they will not be moved. The word for this in hotels is "under-departed".

Last I was told, Hawaii is the only state where a guest can be forced out of a hotel room.

1) Usually.
2) But, there is a special Florida Statute that permits hotel evictions.
3) It takes only a verbal request to the guest, then a call to the sheriff.
4) Per Florida Statutes, FSA 509.141, immediate hotel evictions for
. . . Disorderly conduct
. . . Nonpayment
. . . Using the premises for an unlawful purpose or act
. . . Bringing property onto the premises that may be dangerous to others
. . . Failing to register as a guest
. . . Using false pretenses to obtain accommodations
. . . Being a minor unaccompanied by an adult registered guest
. . . Violating federal, state, or local hotel laws or regulations
. . . Violating a conspicuously posted hotel or motel rule
. . . Failing to vacate a room at the agreed checkout time
4) Tourism is too important to Florida.
5) The hotels get most things for which they petition lawmakers.

EDIT: WDW "walks" guests or "upgrades" guests frequently due to overbooking and tries to keep them happy. They are NOT being kind or generous. They are trying to keep within the statute. Florida's law, makes the hotel responsible for "every effort" to find alternate accommodations and up to a $500 fine for each guest turned away because of the over-booking. We are very aware of this.

 

[mefordis]

Everyone is paying thousands. Just like the other.

Everyone should be able to put in room requests as they wish. And NOT be lied to but accommodated if it is available. What is the big deal with making room requests? What if I want a room by an elevator, or a room far away from an elevator? Why is that such a big deal to request, especially paying top prices at WDW. I don't get why it is such a big deal.

 

[ppony]

Everyone should be able to put in room requests as they wish. And NOT be lied to but accommodated if it is available. What is the big deal with making room requests? What if I want a room by an elevator, or a room far away from an elevator? Why is that such a big deal to request, especially paying top prices at WDW. I don't get why it is such a big deal.

Because EVERYONE doing it (or a LOT of people) is a logistical nightmare! Trying to accommodate person A because person B wants this and person C will not tolerate that is a LOT of man-hours. Nevermind persons D-Z! I'm sure people will still make requests. Nothing wrong w/ that, but limiting them will eb a GOOD thing,

 

[mefordis]

I do mostly agree with you. However, there is a seperate department that handles reservations when you have a medical need for a certain type of room. So that is the route people need to go if they have to have a ground floor room because they use a scooter, or whatever room type fits with what their challenges might be. Though I do think Disney could do a better job of getting that information out there.

I also don't think connecting rooms are a need for larger families. If you have 2 adults you can split up into 2 rooms without the inner door. It is way more convenient to have connecting doors, but it isn't truly a need.

Um, without connecting rooms I would not be staying at a WDW resort. I don't want to sleep with my kid -- I want to sleep with my husband with my kids in the next room, easily accessible with a connecting door.

Nothing on vacation is a necessity. The vacation itself is not a necessity. If wdw stops accommodating requests we will simply stay somewhere else. The customer service declines, so does attendance and CMs get laid off. DVC becomes worth less and less for resale. WDW becomes worse as a Disney vacation destination for everyone. See the domino affect?

 

[mefordis]

Because EVERYONE doing it (or a LOT of people) is a logistical nightmare! Trying to accommodate person A because person B wants this and person C will not tolerate that is a LOT of man-hours. Nevermind persons D-Z! I'm sure people will still make requests. Nothing wrong w/ that, but limiting them will eb a GOOD thing,

Welcome to the service industry! Do not go into hospitality if accommodating people is a PIA! This is not public school or prison. This is (supposedly) a high end resort, right?

 

[ppony]

Welcome to the service industry! Do not go into hospitality if accommodating people is a PIA! This is not public school or prison. This is (supposedly) a high end resort, right?

I don't plan on it, but I AM a small business owner and my customers happy IS priority. I'm able to pick and chose though to stay away from the troublesome people. WHEW! (I did have to "kiss" a few frogs though before I was able to pick and choose, and far too many people that do what I do have stopped dealing with customers for commissions because they want the world and complain too much) Too many people these days are just too entitled and too hard to please. If it weren't so, this action wouldn't have been necessary.

 

[Colleen27]

This is Disney Marketing you to buy DVC

Actually, DVC is no more friendly to larger families than the rest of Disney's properties. At all but AKV and BLT - both of which seem to book up very quickly, and are the most expensive to buy into for the home-resort advantage - a family of 5 has to bump all the way up to a 2 bedroom unit. For all the extra space in a 1 bedroom compared to a studio, there's no increase in occupancy limit. That's been one of our big hesitations about buying in - for us to have enough points to stay at any of the DVC resorts that appeal to us for the one week or so a year that we go, we'd be looking at about $25,000 worth of points on the resale market (or over 30K if for some reason we bought direct from Disney).

 

[maxiesmom]

Um, without connecting rooms I would not be staying at a WDW resort. I don't want to sleep with my kid -- I want to sleep with my husband with my kids in the next room, easily accessible with a connecting door.

Nothing on vacation is a necessity. The vacation itself is not a necessity. If wdw stops accommodating requests we will simply stay somewhere else. The customer service declines, so does attendance and CMs get laid off. DVC becomes worth less and less for resale. WDW becomes worse as a Disney vacation destination for everyone. See the domino affect?

Nope. Because the same exact people don't always go to WDW. There are always newbies planning a trip, so if Disney wants to tweak how they do things, the newbies won't know anything was ever different. It is not a finite pool of guests they are drawing from.

And as you say--sleeping with your hubby and not your kids is a want. Not a need. So you are free to either choose an accomodation that will hold you all in one space--DVC unit or a suite--or you can get 2 rooms knowing as you do that asking for a connecting room is all you can do. You cannot demand them or have a 100% expectation of getting them.

I also think this is just another example of how some people get greedy and ruin it for everyone. Apparently it is just not enough to get the room type you booked, you have to be able to make 8 requests and expect to get them all met. Too much of this nonsense and Disney puts their foot down. No great suprise really.

 

[mefordis]

So WDW is placing all of it's expectations of revenue on new people and no returning guests? Smart business strategy.

I don't really care because I do not expect to return to WDW until the construction mess is over, about 2-3 years from now. And we will not be staying onsite because of the poor accommodations across the board -- not worth it. I'm just commenting on how ridiculously low-grade their service and merchandise has become.

Nope. Because the same exact people don't always go to WDW. There are always newbies planning a trip, so if Disney wants to tweak how they do things, the newbies won't know anything was ever different. It is not a finite pool of guests they are drawing from.

And as you say--sleeping with your hubby and not your kids is a want. Not a need. So you are free to either choose an accomodation that will hold you all in one space--DVC unit or a suite--or you can get 2 rooms knowing as you do that asking for a connecting room is all you can do. You cannot demand them or have a 100% expectation of getting them.

I also think this is just another example of how some people get greedy and ruin it for everyone. Apparently it is just not enough to get the room type you booked, you have to be able to make 8 requests and expect to get them all met. Too much of this nonsense and Disney puts their foot down. No great suprise really.

 

[LisaKeys]

Although I wasn't happy to find out 6 months after booking my vacation that my requests probably won't be addressed - I do believe CM's should do their best at the desk to accommodate reasonable requests, such as:

The family that wants adjoining rooms so the children can be right at hand through an inner door. To suggest that sleeping with your spouse is a "want" - perhaps you the magic of being with your loved one at night is something you haven't experienced? Absurd to feel that 2 adults can separate and be rooms apart from one another. Any DTD hotel can easily accommodate their request. I know because we split our two weeks up; one in Disney one DTD.

Also, I am handicapped and use a scooter (another annoyance to many visitors at Disney -believe I'm sorry I need to use one - I'd much rather walk, walk, walk!) Therefore, I prefer to have my room near the 1st bus stop at Coronado - which is not near the restaurant, dig pool, etc. - but allows me to board the bus with my scooter with less interruption opposed to boarding at a 2nd or 3rd boarding. Usually this ends with having to wait for 3 or 4 buses.

I do agree, that people had begun to demand! Shame on them. I am talking about insisting on a water view when you paid for parking lot; insisting on an upgrade when you paid for a lesser; etc.

Peace to you all. Hope your holidays are filled with love and magic!

 

[maxiesmom]

So WDW is placing all of it's expectations of revenue on new people and no returning guests? Smart business strategy.

I don't really care because I do not expect to return to WDW until the construction mess is over, about 2-3 years from now. And we will not be staying onsite because of the poor accommodations across the board -- not worth it. I'm just commenting on how ridiculously low-grade their service and merchandise has become.

No, not no returning guests. Just the majority being new guests. And those new people won't remember the good old days where you could make requests and then throw a fit because the word request wasn't clearly enough defined. It is sad that so many people didn't get it that Disney had to do what they did.

 

[verticalchaos]

No, not no returning guests. Just the majority being new guests. And those new people won't remember the good old days where you could make requests and then throw a fit because the word request wasn't clearly enough defined. It is sad that so many people didn't get it that Disney had to do what they did.

Newbies and those of us returning guests who don't give a rat's rear end where we are placed in the resort and are just happy and grateful to be there.

 

[mefordis]

No, not no returning guests. Just the majority being new guests. And those new people won't remember the good old days where you could make requests and then throw a fit because the word request wasn't clearly enough defined. It is sad that so many people didn't get it that Disney had to do what they did.

There are many many hotels and resorts that DO take requests and service their guests without treating them like they are doing THEM a favor by letting them stay there. I've travelled extensively outside of WDW (gasp!) and I cannot think of a single hotel that did not accommodate my room request for connecting rooms and also view, etc.

So, I would think a newbie would compare a WDW vacation to other vacations and see that the resorts there are seriously lacking when compared to other vacation destinations and other hotels/resorts.

 

[mefordis]

Newbies and those of us returning guests who don't give a rat's rear end where we are placed in the resort and are just happy and grateful to be there.

Why are you so grateful? You are paying to be there, right? Are they giving you a free vacation? Or do you mean you are grateful to be alive and able to afford the vacation? That cannot be attributed to Disney, though. They are not in charge of your health or livelihood.

Shouldn't it be the other way around? Disney being grateful you have been such a loyal, returning customer who is buying their product and keeping them in business?

 

[verticalchaos]

Why are you so grateful? You are paying to be there, right? Are they giving you a free vacation? Or do you mean you are grateful to be alive and able to afford the vacation? That cannot be attributed to Disney, though. They are not in charge of your health or livelihood.

Shouldn't it be the other way around? Disney being grateful you have been such a loyal, returning customer who is buying their product and keeping them in business?

Gratitude is a wonderful quality to have.

Entitlement is not.

 

[mefordis]

Gratitude is a wonderful quality to have.

Entitlement is not.

But you didn't answer my question. Who is the gratitude directed toward?

Entitlement is something you should feel if you are paying top dollar to stay at a resort. As a paying customer you should feel entitled to a great experience and to be treated like a valued customer and not part of a herd of cattle.