We will be closing on our purchase of 285 points at VWL this week. We are planning a trip in May. I know we will probably not be able to get our home resort, but we are hoping to get a two bedroom at OKW. My question is how are they on room request as far as hadicapped people? My mom will be traveling with us and she has severe arthritis. There is no way she can do stairs. What do you think my chances are of getting the first floor?