Room Request Question

[NSL]

I called on Sunday to make a room request for my value room at AKL in a couple of weeks. The cast member told me she can not take room requests, but I needed to make that when I check in. I have never been told that before. I was wondering if this was something new or if she was mistaken? Also, if this is the case, should I avoid checking in on-line? I thought if you checked in on-line a room would be assigned prior to my arrival, leaving no chance for a room request. Part of me just wants to forget it and see what I get. I am OK with savannah or pool view, just didn't want a parking lot view and from what I understand there are not as many of those rooms as there are the others when staying in a value room. Thanks in advance for any information you may have to provide!

 

[DebbieB]

I called on Sunday to make a room request for my value room at AKL in a couple of weeks. The cast member told me she can not take room requests, but I needed to make that when I check in. I have never been told that before. I was wondering if this was something new or if she was mistaken? Also, if this is the case, should I avoid checking in on-line? I thought if you checked in on-line a room would be assigned prior to my arrival, leaving no chance for a room request. Part of me just wants to forget it and see what I get. I am OK with savannah or pool view, just didn't want a parking lot view and from what I understand there are not as many of those rooms as there are the others when staying in a value room. Thanks in advance for any information you may have to provide!

I would call back or send an e-mail.

 

[rillsung]

I have requests on our current reservation. Top floor quiet location... I would try again.

 

[NSL]

Has anyone ever had a CM tell them they can not make a request over the phone?

 

[kristenrice]

IIRC, they are no longer noting requests for views in the AKV-value category. I believe that most requests were for savanna-view and they were having some issues with people complaining that there requests weren't met. (Even though everyone knows it is just a request and not a guarantee) So, to simplify things, they just eliminated all requests from that category. Now, if you called and requested the parking lot view, they might just add it for you.

 

[Deb & Bill]

I have requests on our current reservation. Top floor quiet location... I would try again.

At Jambo House (where all the Value villas are located) they are all on the fifth floor. So there really isn't much of a request to make.

 

[NSL]

IIRC, they are no longer noting requests for views in the AKV-value category. I believe that most requests were for savanna-view and they were having some issues with people complaining that there requests weren't met. (Even though everyone knows it is just a request and not a guarantee) So, to simplify things, they just eliminated all requests from that category. Now, if you called and requested the parking lot view, they might just add it for you.

Thank you for clarifying! That makes sense. I know there is no guarantee, but I have always made requests before so I was a little confused. I really don't care if it is pool or savannah, but like everyone else was hoping to not get parking lot. Now I am wondering if I should check in on-line or wait until we get there and see if I can make a request when I check-in? We are staying for 10 days, so it would be nice to have a good view. I normally stay savannah or standard at Jambo, but this time we are taking family and we used our points. I had to book value to have enough!

 

[chalee94]

IIRC, they are no longer noting requests for views in the AKV-value category.

this is correct.

BTW, i did get stuck with a parking lot view when i stayed there last week...so it does happen... but it's still a great resort.

 

[Swayhoover90]

Thanks for this timely information. I have a renter that just requested a 2-Bedroom Value with Savannah View. Now we can retreat and reload before the MS call.