I called today. The wait was 15 minutes. Got $10 off each nite for a value during regular season. The girls (40th birthday for SIL) did trade hotels. Moved from Movies to Music, I think pop century was the other offer. Both girls love music. I'm paying SIL airfare and her half room for her 40th bday. They arrive really late almost midnight so I'm hoping they get bumped to a preferred room for her bday.