Romeo "Non" Cancelation

[mickeyfan1]

I cancelled Romeo before I got anything, well over a month ago. Surprize, there is an authorization on my CC for it today. I will be calling them tomorrow. I was afraid that this would happen since the person I cancelled with didn't seem to know what to do.

Y'all might want to check on this, too.

 

[ksloane]

I got billed this week too!! Called but lady did not seem very informative/helpful. I plan to call back every other day until the charge is removed from my card.

 

[luvdisney00]

I intended to keep this membership and get 2 more books for my daughter, but haven't heard anything from them. I wonder if anyone over there knows what they are doing??? Now I'm thinking I should just cancel and be done with it.

 

[mickeyfan1]

I called and spoke with Amy, the same person with whom I cancelled. She remembered me (my odd name) and promised that someone from customer service would get back to me today. Which they never did. I will issue a dispute with my bank tomorrow morning. I did ask if this was for the collectibles, but she said it was for the books. It seems odd that I did not get the original shipment, but now I am getting the next 2 books? Pretty expensive for 2 books, too.

I will keep posting here as I get updates.

 

[luvdisney00]

I forget now, can you cancel Romeo online or do you have to call?

 

[mickeyfan1]

You have to call. When you do, the person answering will take the info and tell you she will pass it along to customer service. You do not get a cancellation number, either.

 

[luvdisney00]

Thanks Marcia,
I think I will do that tomorrow! I was going to wait for the next set of books, but with all the trouble everyone is having I think I should just be done with it!

 

[bettyann29]

Hoping someone can give me a little more info.. I just got my books today after almost 4 weeks since I signed up.. I called and cancelled.. Do I have to return the books? Was this a free trial where if I return the books I get money back? I just cant remember the deal on this one..

 

[mickeyfan1]

If you did the 1st shipmnet as a trial, you can keep the books, just call to cancel if you don't want any more.

 

[mickeyfan1]

Well, no call from customer service. I did find out that the 800 (or whatever) is answered by an answering service, they can only pass the messages along. You are not calling the company. Since I got no call back, I filed a dispute with my bank. They cancelled my card and are issuing me another, they said that many companies will continue to recharge you, even if you call. I am going to let them handle it. And it;s not the money, it's the idea that I cancelled before they shipped the trial, I never got the stuff and now they are charging me for something I don't want, plus if they shipped it, I haven't gotten it yet.

Maybe Monday will bring better news.