Email from broker last week:
I apologize for any oversight on my part, as it seems you feel I have not communicated with you and that you believe I have given you conflicting information. It is never my intention to be anything but open and honest in every aspect of what I do.
While we wait on Disney, there is radio silence, since our hands are tied as we wait on their process. There is nothing we can do to mitigate an expeditious review or step in to ensure the process is being handled. Disney has its own processes, so we don't openly communicate as there is nothing to share. With the 6 day shutdown in July, waiting on the death certificate paperwork (which I did not know about because Disney was handling it and did not tell us), along with the increased sales that went through in June and July, it seems as though this was the perfect storm. Another aspect that may be coming into play is that this contract cannot close until December, so we don't know if that's influencing Disney's urgency or not.
I'm sure you want to know if this will pass because you'd like to search for another contract if it doesn't. The good news is that Disney hasn't bought back any of our BLT contracts in the last 90 days, and I couldn't find any reported "buy backs" online in the last 5 months.
As the date of the deceased paperwork file completion is Aug 2, I think we need to anticipate projecting review from that start date now. This means ROFR review times of 4-6 weeks from Aug 2nd, which is Monday August 30-Monday September 13. I truly wish we could have known in advance that this would take this long, but unfortunately there was a death involved.
We make it a rule of thumb to notify buyers and sellers immediately when we hear back from Disney, and that will certainly be the case with your file, as well.
What I am considering sending today:
I was angry after your last email and I let it sit for a week. I am still angry.
On 6/30/2021 I asked if the shut down would effect my ROFR process and make it longer.
You replied: “In their announcement, Disney says they are not transferring points from membership to membership, closing on contracts within this time. However, as far as I can tell, no mention is made regarding ROFR reviews. I would anticipate the typical 3-4 week review.”
In your email on 8/25/2021 you stated “With the 6 day shutdown in July, waiting on the death certificate paperwork (which I did not know about because Disney was handling it and did not tell us), along with the increased sales that went through in June and July, it seems as though this was the perfect storm.”
So the shutdown did effect processing.
On 8/13/2021 your email regarding the paperwork stated: “They were all received as of the end of July, as it took awhile to compile everything.”
On 8/25/2021 your email stated: “As the date of the deceased paperwork file completion is Aug 2, I think we need to anticipate projecting review from that start date now. This means ROFR review times of 4-6 weeks from Aug 2nd, which is Monday August 30-Monday September 13.”
So the paperwork was not received end of July but rather 8/2/2021.
On 8/13/2021 I asked if the ROFR clock had reset with the receipt of the paperwork. You said: “I'm not sure that the clock was reset, but there was definitely a delay in the waiting for documentation.”
However on 8/25/2021 you stated that the clock was reset starting 8/2/2021.
I don’t “BELIEVE” you gave me conflicting information, you DID give me conflicting information.
Your email felt condescending and dismissive.
I have $5,000 tied up in this for over 60 days now. Funds that I received from my father after he passed away. Funds that I don’t want to believe I have given to a company that doesn’t care about how long this is taking and how stressful this is for me and the sellers.
I have had to be proactive about reaching out to you because as you put it, “While we wait on Disney, there is radio silence, since our hands are tied as we wait on their process. There is nothing we can do to mitigate an expeditious review or step in to ensure the process is being handled. Disney has its own processes, so we don't openly communicate as there is nothing to share.”
There’s always something to share. The simple act of reaching out and saying “I am still waiting for a decision WITH you” especially in a situation such as this is just good business.
I apologize for any oversight on my part, as it seems you feel I have not communicated with you and that you believe I have given you conflicting information. It is never my intention to be anything but open and honest in every aspect of what I do.
While we wait on Disney, there is radio silence, since our hands are tied as we wait on their process. There is nothing we can do to mitigate an expeditious review or step in to ensure the process is being handled. Disney has its own processes, so we don't openly communicate as there is nothing to share. With the 6 day shutdown in July, waiting on the death certificate paperwork (which I did not know about because Disney was handling it and did not tell us), along with the increased sales that went through in June and July, it seems as though this was the perfect storm. Another aspect that may be coming into play is that this contract cannot close until December, so we don't know if that's influencing Disney's urgency or not.
I'm sure you want to know if this will pass because you'd like to search for another contract if it doesn't. The good news is that Disney hasn't bought back any of our BLT contracts in the last 90 days, and I couldn't find any reported "buy backs" online in the last 5 months.
As the date of the deceased paperwork file completion is Aug 2, I think we need to anticipate projecting review from that start date now. This means ROFR review times of 4-6 weeks from Aug 2nd, which is Monday August 30-Monday September 13. I truly wish we could have known in advance that this would take this long, but unfortunately there was a death involved.
We make it a rule of thumb to notify buyers and sellers immediately when we hear back from Disney, and that will certainly be the case with your file, as well.
What I am considering sending today:
I was angry after your last email and I let it sit for a week. I am still angry.
On 6/30/2021 I asked if the shut down would effect my ROFR process and make it longer.
You replied: “In their announcement, Disney says they are not transferring points from membership to membership, closing on contracts within this time. However, as far as I can tell, no mention is made regarding ROFR reviews. I would anticipate the typical 3-4 week review.”
In your email on 8/25/2021 you stated “With the 6 day shutdown in July, waiting on the death certificate paperwork (which I did not know about because Disney was handling it and did not tell us), along with the increased sales that went through in June and July, it seems as though this was the perfect storm.”
So the shutdown did effect processing.
On 8/13/2021 your email regarding the paperwork stated: “They were all received as of the end of July, as it took awhile to compile everything.”
On 8/25/2021 your email stated: “As the date of the deceased paperwork file completion is Aug 2, I think we need to anticipate projecting review from that start date now. This means ROFR review times of 4-6 weeks from Aug 2nd, which is Monday August 30-Monday September 13.”
So the paperwork was not received end of July but rather 8/2/2021.
On 8/13/2021 I asked if the ROFR clock had reset with the receipt of the paperwork. You said: “I'm not sure that the clock was reset, but there was definitely a delay in the waiting for documentation.”
However on 8/25/2021 you stated that the clock was reset starting 8/2/2021.
I don’t “BELIEVE” you gave me conflicting information, you DID give me conflicting information.
Your email felt condescending and dismissive.
I have $5,000 tied up in this for over 60 days now. Funds that I received from my father after he passed away. Funds that I don’t want to believe I have given to a company that doesn’t care about how long this is taking and how stressful this is for me and the sellers.
I have had to be proactive about reaching out to you because as you put it, “While we wait on Disney, there is radio silence, since our hands are tied as we wait on their process. There is nothing we can do to mitigate an expeditious review or step in to ensure the process is being handled. Disney has its own processes, so we don't openly communicate as there is nothing to share.”
There’s always something to share. The simple act of reaching out and saying “I am still waiting for a decision WITH you” especially in a situation such as this is just good business.
