One of my agents called me on Friday and broke down the “manure show” that is
DVC member administration right now.
My takeaway:
People are working as hard as they can, but everyone is still remote (never went back to the office) and multiple departments have to sign off on the ROFR and transfer process. Once one group is done it goes into a que and then someone on that new group works on it and then it goes into a different que. One or two people being out because they are sick (or their kids are sick) or on a holiday can really back things up.
For example:
1) Cross checking what is on paperwork vs actual title (number of points, correct UY, correct full contract number, spelling of current owner name). This may require the pulling of the title, which is different for FL, HI, CA, etc.
2) Is there a reservation already in file? If yes, contact the current owner and wait to connect for how they want to proceed.
3) Is there a loan on file? Is the current member behind on dues? If monthly, how much dues are owed?
4) Setting up new member ID
5) Transferring points
It’s probably better for our mental health to expect the longer end of the approval and transfer ranges. Looking at when someone else’s contract got ROFR’d or transferred a month ago (or even a week ago) doesn’t mean that your contract will go through the same path. It may be faster or longer.
Bottom Line: They are still behind from when they unfroze everything in late December and got every contract from every single broker on the same day.