CaptainAmerica
DIS Veteran
- Joined
- Oct 12, 2018
- Messages
- 5,083
There's a stack of paperwork a mile high that a relatively small team is working through. If you call, you get your piece of paper moved to the top of the pile. It's nothing nefarious.But the process to add points to you account takes less than 5 minutes. Many people find the right CM willing to do that and it is completed in that time. Disney does not have to make you wait 2 - 3 weeks for a quick job. They choose to do so.