I have said this before, if you are firm and resolute you will get your rider swap. I have had to explain firmly but politely the policy, as it only makes sense to give a swap for someone who can't or won't ride for whatever reason. Every time I get the swap. I have a 6 year old who simply won't ride several things. He is more than tall enough so I state the written policy, show the screenshot, and tell them to give me the swap pass. In 9 trips at various stages of him being tall enough including the las 16 days I have not been refused. Polite, firm, and resolute. The policy as written on the website will be followed as long as you don't accept no and make that clear in a polite manner.