Returning Mdse. Purchased at WDW?

[Daxx]

Back in July, when we were at Disney Studios, we bought DS a game at the Indiana Jones Outpost. Unfortunately, we were in a hurry to get it w/o DS seeing it and didn't inspect the game carefully. Anyway, we wrapped it for Christmas and thought nothing of it, until he opened it and found it was broken. The lock on the game was broken off from the inside.

Now, what I need to know is should we contact the Indiana Jones Outpost, WDW Merchandising or the game company (via website on the box)?

I'd love to know how you handle returns (and replacement requests) at WDW. Anyone w/experience, I'd appreciate your help!

Thanks a million & happy holidays!

 

[Chuck S]

I think my first stop would be WDW Merchandise/mail order at 407-363-6200.

Do you have the original receipt? Also they may need a scan number (also on the receipt) to see if they still stock that item. Disney scan codes are often different than the UPC codes the munufacturers print on the packaging.

 

[lovethattink]

I noticed recently, that some of my receipts had a 30 return policy on them. You may need to check your receipt.

 

[Annette_VA]

Try sending them an email first to see how they want to handle it WDW.mail.order@disneyworld.com

I bought an Advent calendar back in Sept & when I got it out a few weeks ago, I realized it was missing one of the day ornaments. I emailed Disney merchandising, asking if I was just out of luck or what. They emailed me back asking for my address. They sent me a whole new calendar!

Hopefully, you'll get as great service & they'll send you a new game

 

[Daxx]

Thank you for your help.

I have the receipt (well, the one that gets attached to hotel delivery, but it does say retain this for return/exchange) and emailed the address that Annette provided. I am hopeful that I have a positive outcome. I am perfectly willing to send them the broken game and pay the shipping myself!

If they can't help, I'll just call the adventure outpost and purchase a new game.

Thanks for the advice!

 

[MPLsDad]

I bought a Cinderella Castle playset in July, had it shipped and stashed it in the attic! A small plastic piece is broken off the top of one of the spires and I was a little annoyed after it was unwrapped on Christmas morning! Maybe I'll contact the number above - thanks for the info!

 

[simba928]

I bought 2 charms for those italian charm bracelets at pop century (i think). They were shaped like Mickey heads and had a birthstone as the head and ears. One of the stones fell out on both of the bracelets, so I called the WDW merchandise number. They were very helpful. They sent me 2 new charms and let me keep the other 2 charms. Call that number and I'm sure they will help.