Response to ADA Suit

[mistysue]

something that has bugged me since the rollout of DAS that is petty I admit but still rubs me the wrong way esp when people piss and moan about not being able to do as much as 'normal' people and think they should be allowed to cram twice as much in .

you already ARE.

Family A and Family B wants to do 7DMT. Family A used their FP+ selection on something else so they get in the SB line which is at 60 minutes. for the next hour they will be standing around trying to get "its a Small World' out of their head.

Family B with a DAS walks up at the same time and gets a Return time for 50 minutes away. for the next 45 minutes THEY can : ride another ride, go shopping, grab a bite to eat, go pee, get a picture with Eeyore. any one of those things.

in the same time frame, Family B has accomplished more than Family A.

I also have serious issues with the notion of "NEEDING" accelerated access. everyone WANTS it..no one NEEDS it.. not even disabled( mentally or physical) it is up tot each family/group/individual to put a limit on what they will deal with.. for instance I will not get into any SB line that has a listed wait time of more than 30 minutes( Except Soaring.. that one I go 45 cuz I am besotted with that ride)

This really gets to me too. (and my point does tie into the lawsuit) My kids don't have a disability that we would request a DAS for but we have complications that take time and make us miss scheduled items constantly. It's not just part of a disability, it's part of being human. People need rest, people get sick, people have a rough day. People can't walk and need a stroller, other people have to leave because they pinch a nerve carrying said person.

We have had counter service meals take 90 minutes waiting for an allergy order. Disney didn't give us something extra, even though we missed rides due to a disability. It was even directly the result of Disney's employee training issues. I've similarly spent hours standing outside a park entrance with DD as she had a meltdown and didn't get that the park she was promised was right there 20 yards away. It sucks, but isn't really Disney's fault and is not really their job to give us a privilege to fix it. Nothing they could do can make it right, it's just the way things happen. I have to know that we are going to encounter these things and I have to plan for them the best I can.

So then to consider the flip-side, Even if we missed half a park day, we could get so much more done if we could take care of physical needs while "waiting in line." It's not just an issue of waiting 90 minutes for splash in line or out of line- it's not ride at all vs. ride splash after spending 90 minutes getting a snack, riding 3 rides and taking 2 potty breaks. Every person has a different stamina limit, there is no way to make the system equal without surveying every person in the park for the day and working it like a golf penalty. We might have the same time limit as a family with an individual with a DAS card for a cognitive disability, so why exactly should that person get access to free time while we have to stand in a queue staring at some lady's butt?

This makes the underlying goal of the lawsuit little more than nonsense to me. Generally the reasons cited why people need accommodation are things that most groups have to deal with on some scale. I understand that all disabilities are difficult and I do get that there are people who need an adjustment to Disney's standard procedure that are not met by the form of the physical line. My response to the lawsuit is that short of some way they can provide proof that the "normal" 4 year old can wait in a 30 minute line without distress, or show that that "normal" child can spend 8 hours in the park without ever loosing place in line for a potty break, needing a nap or crying because it's all too much, I don't think they are going to win the idea that they are legally entitled to require Disney to give them an experience far above and beyond what the non-disabled guest could expect. If the non-disabled guest can't expect to ride anything they want at any time, then it is not equal for the disabled guest to be able to expect this. That is an advantage over other guests and has so many factors involved there is no fair or equal way to administer such a program. If you get an advantage for a potential bad day, should you get a penalty if the day goes well? What about the family that didn't get the advantage and faced the difficulty you anticipated? There's no way to make it fair.

 

[SueM in MN]

i think that is a problem with the DAS, it's answer to all non-mobility related disabilities is the use of the fast pass entrance, and for someone with vision problems, that may not really be the answer.

Which raises another question, how to write a policy that affects thousands of people a day when each individual has different and specialized needs

Kind of to illustrate how difficult it can be to meet needs, I'm just going to look at one situation.

Even just talking about vision-related disabilities, there have been people who posted they used a GAC, with stamps related to vision, but it didn't really meet their needs. Since their needs really depended on the attraction, they felt it worked better to just talk to the CM.

Common GAC stamps for people with vision related disabilities included:
- using the wheelchair entrance. That was usually the regular line, but avoided stairs and loaded in a place where moving walkways might be able to be slowed or stopped.

- using Alternate entry. That was often the Fastpass line, but might be the wheelchair/handicapped waiting area for shows, which was less crowded. Those were sometimes not the same as the wheelchair accessible entrances and sometimes not. So, I know people who expected to avoid stairs and moving walkways, but didn't necessarily.

- front row seating

Vision related disabilities could go all the way from someone who is totally blind, to severe difficulty adjusting from light to dark, to someone with vision in only one eye, to no peripheral vision, to only peripheral vision and no clear central vision, to having no clear vision - only shadows or only colors or only shapes.

What one person feels is the best accommodation for them might not be appropriate at all for someone with a different type of vision disability.
Some people with no clear vision have posted middle of front row worked great for them.
But, other people with visual field defects found that didn't work for them - it was too close for them to get a wide field of view - they really needed to be in the middle up higher to get a wide enough field.
And, there were some with vision in only one eye who really needed to sit in a specific place depending on what their vision was.

It's easy to say that the problem is that the staff need more education, or don't have enough supervisory support, but that's not usually the issue.

I am involved in Quality & System Improvement in my life outside of the Disboards.
If something is not working, the first question is why?
If you start at the assumption that the staff are not educated enough, the next question is why?
At each question, asking why is going to get to the next point and the usual point where there is no more why to ask comes down to a system being too complicated to have the same consistent outcome.
The system has to be built so it's not confusing and it's easier to do something correctly than incorrectly. The system leads to the correct outcome.

That was one of the biggest issues with GAC - there were too many stamps, too many variables, sometimes accommodations even at the same attraction could not be consistently used and sometimes people had stamps that contradicted each other.

DAS is a much simpler system with a lot fewer variables; if the wait is less than 10 minutes, you go in.
If it's longer than that, you get a Return Time.
I'm not saying, DAS is perfect, but it is a much more simple and less variable system for guests with issues waiting in a regular line.

So, what about the issues that are not currently covered by DAS?
My personal opinion is that they should not be included in DAS - that should stay a more simple system for line issues.
I don't know what the system should be, but a blanket "seat in the front row" doesn't work for all vision related disabilities. I think one of the issues is that there is not a system to show CMs what is available at each attraction, so they may not know what to offer guests.
For those other needs, maybe a way for that guest to know what is available at each attraction so they can figure out what would best meet their needs would be the way to go.
Things like more information - does this attraction have a moving walkway? How does it load? Where is the front of the theater compared to where you go in?

Anyway, just some thoughts.

 

[SueM in MN]

.........
something that has bugged me since the rollout of DAS that is petty I admit but still rubs me the wrong way esp when people piss and moan about not being able to do as much as 'normal' people and think they should be allowed to cram twice as much in .........

The people in the lawsuits seem to have a wildly exaggerated idea of what 'normal' people get done.

On one of the articles about the lawsuit, I saw a comment where someone wrote that they had gone to WDW on Christmas Day and they were complaining because with DAS they only got to go on 5 attractions at MK and had several meltdowns because DAS didn't accommodate them during Christmas week. I don't know whether that was one of the parties to the lawsuit, but it's the same thought process.

I don't know how many things they think 'normal' people go on during that time, but most 'normal' people would consider 5 attractions at that time of year to be very good.

 

[Jedana]

The people in the lawsuits seem to have a wildly exaggerated idea of what 'normal' people get done.

On one of the articles about the lawsuit, I saw a comment where someone wrote that they had gone to WDW on Christmas Day and they were complaining because with DAS they only got to go on 5 attractions at MK and had several meltdowns because DAS didn't accommodate them during Christmas week. I don't know whether that was one of the parties to the lawsuit, but it's the same thought process.

I don't know how many things they think 'normal' people go on during that time, but most 'normal' people would consider 5 attractions at that time of year to be very good.

DD and her new DH went to MK on New Years. They went on 3 rides, and spent most of the time standing in the crowd, unable to get anywhere. (No DAS, just 'normal' people stuck in a sea of humanity)

 

[SueM in MN]

DD and her new DH went to MK on New Years. They went on 3 rides, and spent most of the time standing in the crowd, unable to get anywhere. (No DAS, just 'normal' people stuck in a sea of humanity)

I've been to WDW several times on New Years.
One time it was my daughter who is not disabled and I - we went to MK and only set and saw fireworks and parade. No rides - we were pretty much stuck in the sea of humanity too.

I've also been several times with my husband - we pretty much just went where the crowd took us. After a couple of experiences like that, if we go once Znew a Years, we don't bother going to a park. It is too much stress for us when it is that busy (without any special needs).

 

[beaprn]

I've asked this before, but I think it was missed. Why do people hold Disney to such higher standards than anywhere else?

There are lines and waits everywhere in life, but you don't see people suing the supermarket (checkout line), highway department (traffic), or local amusement parks or zoos because their kids can't wait. I recall one poster on an old thread that said her ASD child freaked out when they stopped for traffic lights, but she still wanted to take a trip to Disney and was upset that her child would have to wait sometimes.

Because Disney has deep pockets!

 

[beaprn]

DAS does nothing to address or help those who have a difficult time walking. Apparently if that is your concern WDW will just tell you that a wheelchair is the only help with your problem.

If that is a person's disability then they should not be attempting to go thru a theme park without a wheelchair. Any reasonable person with walking problems would know this and it is not Disney's job to provide anything other than the same access as everyone else.

 

[Kellykins1218]

Because Disney has deep pockets!

Ding! Ding! Ding! We have a winner!!

 

[MattDisney]

The biggest issue we encounter is most wheelchair seats are in the back. My DD is in a wheelchair and has visual impairment. We have sometimes been denied to allow her to sit close. (We would transfer her to a seat and store wheelchair in a safe place)
Other times, we are allowed to let her sit where she can see and store the wheelchair.
I wish all CM would understand a mobility issue might not be the only issue.

 

[SueM in MN]

The biggest issue we encounter is most wheelchair seats are in the back. My DD is in a wheelchair and has visual impairment. We have sometimes been denied to allow her to sit close. (We would transfer her to a seat and store wheelchair in a safe place)
Other times, we are allowed to let her sit where she can see and store the wheelchair.
I wish all CM would understand a mobility issue might not be the only issue.

It's much more a function of what is available in the theater than CMs thinking mobility is the only issue. That is where a Disney providing a list of what is available souls be helpful.


My youngest DD has a wheelchair because she can't walk, but she also has some visual field issues and problems either distraction (plus bring short) that make being seated near the shows important for us. We know which theaters have seating only in the back and which have some seating in other places.
I made a list of those; they are in post 34 of the disABILITIES FAQs thread on page 3:
http://www.disboards.com/showthread.php?t=595713&page=3
For those with seating in the front or middle, we ask if it's possible to sit there and have never been turned down unless that seating is already full.

Something that looks like a safe place to park a wheelchair may not actually be allowed for fire/evacuation reasons, so it's probably not that CMs don't understand, but that they are not allowed.
Some of the older theaters are very steeply ramped and are not considered a safe slope for a wheelchair. When we first went to Epcot, we used to take DD's wheelchair to the front in American Adventure. Then, all of a sudden, that was not allowed.mi was told it was because a guest with a wheelchair fell and because the slope is higher then specified in the ADA, the a Disney Risk Management people said they could no longer let guest with wheelchairs down to the front of the theater.

 

[nobodies36]

I get what you're saying but disney doesn't need to try to make sure one gets to ride the same number of rides per day that the average person rides.
First, how do you decide who is an average guest, and how many rides they should have been able to do based on whose opinion?
Second, people don't always so full days in the parks for various reasons. Some of which have to do with disabilities and some don't. Elderly, pregnant, families with small children who need breaks, people who don't like to be out during the hottest part of the day, people who aren't disabled but tire easily so went back to the hotel early, people who don't go on too many rides because they tend to get motion sickness, people who have to leave because their flight home leaves early, people who didn't get to do anything at all in the park that day because a member of their party suddenly got sick so they had to leave for the day this wasting their ticket?
Do we need to make sure everyone experiences a certain ideal number of rides during the time they have available in the parks?
People tour the parks in various ways, for various reasons, and what they choose to do with the time they have available to them is their own decision.

I never said they did need to. They don't and I do one or two rides a day. I just said it would be nice. They don't base the 3.9 on average guest, they base it on all guests- even FL residents who might pop by for shopping on their way home and ride nothing. So the average of 4 rides per day per guest is what Disney base things on- including all the scenarios you mention and people like me.

 

[nobodies36]

Not meant as a judgement or to discredit your experience, just to anecdote the other side of the coin. My most recent trip was during the change, had a little under a week of gac policy and 3.5 weeks of new policy. Obviously with its infancy, newness and learning-as-we-go that can come with it. And was worked with amazingly and indeed personalised.

Knew base info going into the change and am used to needing to be flexible where possible and a good dose of realism always working wonders. Did not go in expecting else, let alone ask, fish or hint. Just wanted some details I hadnt gotten clear otherwise and needed to switch systems. CM very quickly got a very good picture of my situation esp. given how difficult it can be to understand even for medical professionals. Almost fell out of my chair when cm voiced her conclusions regarding my needs and what could or couldnt be helpfull. Within no time put in order.

Magical fotl? Heck no obviously!!! Even just my, back than, max 30 minutes of window is too limiting for that and imho nothing ever warrents direct access (great part of wish trips which I hope stays, but dont view it as option aside that) and that is the easiest and least important factors we looked at and into. Days without experiencing anything? Heck yes. But I had much better experience ratio from both medical and enjoyment standview than ever with the gac. Also perhaps with more... making sure, who's to say? My entering park, visit GR and directly exiting again was noticed and remarked upon. Also gets some weird looks from security during first days of a visit by entering and exiting like lightning but they soon nough get used to it, even remembering name, some needs that stood. After that always the nicest folks and even trying to help out.

At the moment working on a first trio fully bedridden. Difficulty getting it done trying to avoid flying and living on the other side of the Atlantic but beyond that little practicality Im again positively impressed how they can offer me options, access and true enjoyment. At the same time I know not all view it the way I have done last year or do now, when looking at some same or alike challenges and accomodations offered/not offered. I know some even find they are being "banished" through the system in place. So many people so many opinions apparently.

Very long story but core comes down to message that I know from first hand experience there is some room for some individualisation other than "das fits all". Its not for me to know or say another can or cannot expect nor what that can look (very sad, but indeed there is a subgroup that does fish for i-want-x-what-do-ineed-to-get-it that is so blatently its obviously not someone just having issues properly expressing themselves) like but did want to get my experience out.

It is good to know that at least some people are receiving the help they need. I went in and explained my needs and was told just to make reservations and hope for the best and to go to each park and explain as each park will deal with needs individually and differently and that I may have to do this for every day of the trip as again different CMs may wish to do different things to help. I went through 4 days of this wasting an hour each time (even being told to go ride Figment when it had closed before I even for to the park at 7.30pm and then dealt with Guest Relations). On the forth day after being told that I just had to make Fastpass plus work and being told that they felt I could use it (and I tried for the 3 days previous and could even prove it hadn't worked) I asked to speak to a lead. It was in a private room in the back that I pulled out the papers I had printed and said I have tried for 4 days to get assistance and being told there was only DAS and asked why Disney said there were options for people like me with limited park time and why had I not been offered it. The lead was rude (my mum took in more of the nuances than I did) and I left and later came back that day and got the DAS that the lead said was all he could offer-take it or leave it. When I visit guest relations the CM listens to my description of my limitations and claims understanding yet don't and make judgements due to the nature of my disability. I do tend to get that a lot from people (even on here so is why I do not post much anymore) that because they hear my symptoms and assume that it is just to get something for nothing. So I end up losing out because of their bad judgement. I can and do deal with that because I do enough in daily life. I also have days I don't get to ride anything because I cannot use the fastpass plus system and with the limitation of the rides I can do can mean even with DAS I have to leave before I can ride. What I think it wrong is telling me to waste more than 100 fastpass slots rather than come up with one suggestion of anything they could do to help- as another person suggested perhaps allowing me more grace for fastpass time slots. I posted not about the impact the system has on me, but the fact that Disney are telling me just to keep making fastpass plus reservations I cannot keep as an answer to my limited and unusually times park hours.

 

[Coonhound]

It is good to know that at least some people are receiving the help they need. I went in and explained my needs and was told just to make reservations and hope for the best and to go to each park and explain as each park will deal with needs individually and differently and that I may have to do this for every day of the trip as again different CMs may wish to do different things to help. I went through 4 days of this wasting an hour each time (even being told to go ride Figment when it had closed before I even for to the park at 7.30pm and then dealt with Guest Relations). On the forth day after being told that I just had to make Fastpass plus work and being told that they felt I could use it (and I tried for the 3 days previous and could even prove it hadn't worked) I asked to speak to a lead. It was in a private room in the back that I pulled out the papers I had printed and said I have tried for 4 days to get assistance and being told there was only DAS and asked why Disney said there were options for people like me with limited park time and why had I not been offered it. The lead was rude (my mum took in more of the nuances than I did) and I left and later came back that day and got the DAS that the lead said was all he could offer-take it or leave it. When I visit guest relations the CM listens to my description of my limitations and claims understanding yet don't and make judgements due to the nature of my disability. I do tend to get that a lot from people (even on here so is why I do not post much anymore) that because they hear my symptoms and assume that it is just to get something for nothing. So I end up losing out because of their bad judgement. I can and do deal with that because I do enough in daily life. I also have days I don't get to ride anything because I cannot use the fastpass plus system and with the limitation of the rides I can do can mean even with DAS I have to leave before I can ride. What I think it wrong is telling me to waste more than 100 fastpass slots rather than come up with one suggestion of anything they could do to help- as another person suggested perhaps allowing me more grace for fastpass time slots. I posted not about the impact the system has on me, but the fact that Disney are telling me just to keep making fastpass plus reservations I cannot keep as an answer to my limited and unusually times park hours.

What did you want them to give you?

 

[nobodies36]

So essentially 3 anytime FP for DAS users? I wouldn't be opposed to a bit of wiggle room, but I imagine people would push it and it would just never be enough.

FP times can be changed and DAS times have no expiration. There's such a high number of reasons anyone could miss their FP time, I just personally an not a fan of the idea. And with so many current issues regarding FP+ I think it'd be disastrous in its current state.

I know that. I am suggesting that there are times when those with additional needs might miss the windows for the same and the FP does not expire.

I agree with aaarcher86, don't think that would be enough for those here but might help with those of us who find that from time to time we miss windows that are entirely related to our child's needs.

Agree! With a little wiggle room on FP, I wouldn't even need additional help/require DAS.

 

[nobodies36]

What did you want them to give you?

Anything. Even a suggestion. I went in seeking help; not anything in particular. After 4 days I was getting pretty annoyed with being told they could not help which was the point I asked to speak to a lead and after going thorough everything with him I asked why Disney say that people who have limited park time can discuss an alternative assistance to DAS and why was I being told there was nothing but DAS. If they told me we do 'x' for people who cannot spend a lot of time in the parks and it didn't work, I would not have expected then to go above the ADA or what they wrote was available. I never got a straight answer and it was causing me too much stress to continue. Believing the idea that any CM was going to offer a suggestion to help was causing me to miss the first 4 days of my vacation and I just went to enjoy the rest of my holiday as best I could on my terms.

I was told on changeover day not to cancel my May holiday as although they had no alternative to DAS then they would in the future. I was handed a few fastpasses and blanks were also placed on my magic band (none of which got used in the two days before I left). I foolishly believed that this was the case and when I arrived in May and I asked them to open the file that had been made on changeover day to read notes. There was no file and when I explained the issues just as I have done in the past with Disney and other parks and was told there was nothing available at this park, but go to every park as they may have different accommodations in place that may help. I did and after the fourth time the only things I still ever asked for was to speak to a lead and an explanation for my experience in regards to the printed material I then pulled out (which is posted in a previous post).

That is the thing, I get tarred with the same brush as the plaintiffs just because the DAS doesn't work for me. DAS not working does not automatically equal scammer.

 

[SMD]

Anything. Even a suggestion. I went in seeking help; not anything in particular. After 4 days I was getting pretty annoyed with being told they could not help which was the point I asked to speak to a lead and after going thorough everything with him I asked why Disney say that people who have limited park time can discuss an alternative assistance to DAS and why was I being told there was nothing but DAS. If they told me we do 'x' for people who cannot spend a lot of time in the parks and it didn't work, I would not have expected then to go above the ADA or what they wrote was available. I never got a straight answer and it was causing me too much stress to continue. Believing the idea that any CM was going to offer a suggestion to help was causing me to miss the first 4 days of my vacation and I just went to enjoy the rest of my holiday as best I could on my terms.

I was told on changeover day not to cancel my May holiday as although they had no alternative to DAS then they would in the future. I was handed a few fastpasses and blanks were also placed on my magic band (none of which got used in the two days before I left). I foolishly believed that this was the case and when I arrived in May and I asked them to open the file that had been made on changeover day to read notes. There was no file and when I explained the issues just as I have done in the past with Disney and other parks and was told there was nothing available at this park, but go to every park as they may have different accommodations in place that may help. I did and after the fourth time the only things I still ever asked for was to speak to a lead and an explanation for my experience in regards to the printed material I then pulled out (which is posted in a previous post).

That is the thing, I get tarred with the same brush as the plaintiffs just because the DAS doesn't work for me. DAS not working does not automatically equal scammer.

If that's how you advocate for yourself, then that's why you got the suggestion to use FP+

It sounds like you're going in there, throwing up your hands and saying "FP+ won't work, so help me." (Which is what some of the plaintiffs describe doing, so it's actually a fair comparison.) From your long, rambling, walls of texts it sounds like you're not taking any responsibility for the park time that you do have. Why are you spending an hour every day just to go to GS to ask for a suggestion or to talk about riding Figment when you know it's already closed?

Take that hour, get a DAS return time, make an FP+ reservation if it's available, wait in a line, then go back to GS and clearly communicate why that didn't work and what you need to make it work.

Don't say that's what you're doing, I've read your posts and you are clearly not that concise.

 

[nobodies36]

looks like some people are missing the issue raised that ones "disability" results in one missing the FP time. sure, those same people can miss the FP time for various reasons - and i guess this lends to abuse - but one poster clearly indicated that they quite legitimately could miss as a result of their disability.

all i was trying to suggest was a way that did not deprive this person of their entitlement to use FP+

all i was trying to suggest that when a person with such need go and explain their needs to guest services, one accommodation, other than a DAS, would be to advise them that they may be deprived of their entitlement to use FP+ if their ability" results in one missing the FP time.

as another notes, probably would not satisfy the plaintiffs in this situation.

I know what you are saying and I have had a hard time with people seeing the original point was to 'help' with my disability I was to make fastpasses I knew I could not keep. If I had wiggle room I wouldn't need a DAS or need to make multiple Mine Train reservations that I could not keep (but had no alternative from Disney if I wanted to ride just once). The point was not to give disabled people more, but to stop a repeat of taking from one guest to give to another guest that caused animosity against GAC users even before the abuse of the GACs became big news.

 

[North of Mouse]

What did you want them to give you?

What are your 'needs' 'nobodies36' ?? You did not answer Coonhound's post?

What can Disney give you besides offering the DAS that would help you?

 

[SMD]

I know what you are saying and I have had a hard time with people seeing the original point was to 'help' with my disability I was to make fastpasses I knew I could not keep. If I had wiggle room I wouldn't need a DAS or need to make multiple Mine Train reservations that I could not keep (but had no alternative from Disney if I wanted to ride just once). The point was not to give disabled people more, but to stop a repeat of taking from one guest to give to another guest that caused animosity against GAC users even before the abuse of the GACs became big news.

We all understand your original point, what we don't see is how it is relevant to everything else your're saying.

And when people tell you that you need to tell Disney what accommodations you need, you respond that you're taking an FP spot from other people. Again, that is irrelevant.

Why aren't you used the FP+ times that you can keep? Instead you're lamenting over the ones you miss. The DAS is an open ended FP+, so if a ride is the most important, why not use DAS for that?

Most of your issues seem to focus on how you can be accommodated when you're not in the park. You can't, so leave that issue out of the discussion, it just clouds things.

 

[nobodies36]

If that's how you advocate for yourself, then that's why you got the suggestion to use FP+

It sounds like you're going in there, throwing up your hands and saying "FP+ won't work, so help me." (Which is what some of the plaintiffs describe doing, so it's actually a fair comparison.) From your long, rambling, walls of texts it sounds like you're not taking any responsibility for the park time that you do have. Why are you spending an hour every day just to go to GS to ask for a suggestion or to talk about riding Figment when you know it's already closed?

Take that hour, get a DAS return time, make an FP+ reservation if it's available, wait in a line, then go back to GS and clearly communicate why that didn't work and what you need to make it work.

Don't say that's what you're doing, I've read your posts and you are clearly not that concise.

Perhaps you missed the part where I said I explained my issues just as I had done previously at Disney and at other parks (and said other parks do not seem to have a problem understanding my limitations and needs). Plus I think you have also missed the fact that I mentioned I had my carer during these interactions (who is not here to communicate the point that you clearly feel is getting missed here).

Again, I have already said that I went to Guest Relations everyday as I was told every park has different accommodations for those who DAS is unsuitable for and I must discuss my needs at each park individually. That is how long it took for each CM to understand what I can and cannot do, as I walked in and explained everything that they needed to know so that they could tell me how they would accommodate me as per the earlier post where Disney says that a guest who have alternate needs than the DAS accommodates they must discuss it in person at Guest Relations. So you can see that I couldn't possibly have both been in their for an hour and just walked in and said DAS won't work as you suggest. It had already been discussed as the GAC became DAS and it was agreed that DAS would not work but to come back and something would be available by then.

I didn't know Figment closed early, but they did and sent me there anyway. And I didn't have until day 4 of the May trip (day 6 of the DAS system) and only because I had to as I was told I could have the DAS or nothing.

Do not tell me what I did and did not do as you were not there and can only suppose after the fact. I will not justify myself not putting a verbatim conversation on a public forum that could in the future lead to abuse. You were not there and I verbalize much better in person than I do in here. You complain I write too much, but I would not have that issue if people cannot grasp that my original post, where I stated I would rather not mention the details of my illness, concerns the fact that Disney has told be to book Fastpass plus reservations I know I will not make. Whilst I continue to work with Disney in regards to my disability (which is between Disney and myself) I said I hope the lawsuit draws enough attention to the effect the GAC to DAS change actually has on the non-disabled population.

There is no need to be so rude concerning my written communication as most people who post on this thread would like it to stay open.