Resort Maps Website (?)

mrsdiznee

Mouseketeer
Joined
Feb 25, 2000
Messages
114
Does anyone know if there is a website that would have a map of the resorts, showing the buildings, pool locations, etc?
 
Hello:
We are leaving in 12 days for the SWAN. In January, we booked our roon, govt rate. Great deal! We got a SPG card and then got a AMEX Starwood. We got it with the promo of 5,000 free points on first purchase ( anything) and 2,000 first nite, etc. We made our first purchase, and I kept watch on my "points" page looking for the 5,000 points to "magically" appear. We with about 3-4 weeks to go, I emailed Starwood many times, asking out the points. It just seemed like I can getting "canned" answers. Finally, after 5 emails, I was told that those points must come from AMEX. 1-1/2 weeks ago, my husband called AMEX and they told him they were sent to STARWOOD and would show up within the week. So, Saturday, which was 8 days later, we finally call AMEX and my husband was on the phone at LEAST 2 hours with at LEAST 4 different persons. First, they said they NEVER heard of the promo (I did copy it into WORD) so they told me to fax it. I did remember that the Link was on the boards, so I readd it to the lady, who also went to the site, and reluctantly agreed it was ligitimate. (AMEX kept saying it was after a STAY not a PURCHASE. So, she agreed we were entitled to the points, but insisted that it would take 6-8 weeks to post and there is NO WAY they would be posted before our vacation. My husband asked if they was ANY way we could rush this process, since we made the purchase a while back, and they said they could not get it done before we left for our trip. But, they did suggest we PURCHASE something that cost $2,500 because those points would be added immediately!! MY husband went round and round with them to NMO AVAIL!! Yesterday, he called STARWOOD and they said there was nothing they could do. All we are asking for is CL Privilges. The person he spoke with at Starwood was unhelpful and even rude. No help at all whatsoever! So, my husband called SWAN today to just talk to them. Of course, they were nice but they said there was nothing they could do to help us.

I am so disapointed in Starwood. My husband is furious with AMEX and will be ripping the card up after our return. Is this typical? I just can't believe we have run into so many brick walls.

Sandy
 















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