I typically place my Prime order when my plane lands. I already have all the items I want in my cart, so it's ready to go when I land. You could do it the day before as well and choose a delivery timeframe for the next day so it's waiting for you when you arrive.
The closer to your delivery time you order, the better of an idea you'll have on anything that is out of stock, valuable if you might need to choose a replacement.
same address 4600 N world Dr.
We arrive at Saratoga Springs on Dec 23rd and have alcohol included in our order as well. I have never (in 7years) had an issue with BS not holding - delivering our food and drinks. I just put in a chat - email with GG - to see if the policy has changed.
Here is what I just got in response:
I hope you have better luck. This was the first time we used GG and only used them because we didn't need to be present for alcohol delivery. The customer service seemed lacking and I kept getting different answers until we finally did receive our beer and wine. I asked for a refund of the beer and wine but have yet to receive a response after a couple of emails. I'm not one to complain about every little thing but GG charges a premium for their service and I feel like they dropped the ball.
I am sorry that you had a bad experience with GG. We have used them for the past 7 years with no complaints. They have followed up every order with a text - once we arrive on property and a text once things are delivered. We have never had an issue them - I hope it was just a one time thing and I am sorry that you had that experience. We will actually be on property pretty close to the delivery window - so if they need me to come up to Bell Services, it will not be an issue. However, I found that once we arrive at our resort (10am-ish), our things have already been delivered and waiting at BS.
Only took me one burn by GG to realize the owner just doesn't care about service. Sorry to welcome you to the group, it's growing.
Not sure we can say that GG is any better or worse than the other delivery services (more expensive, yes). I have heard horror stories from other delivery services and what makes GG worth it for most, is that you do not need to be present for alcohol deliveries. Again, I have order for 7 years and never had one issue. So just stating that GG has been fine for a lot of us.
And for you I'm glad. Just becuase a lot of people haven't been burned doesn't mean the owner cares about anything more than money.
That could a blanket statement for most owners of businesses. It is, of course, why they are in business. I agree that customer service should be priority one, however, I am pretty sure that ship sailed along time ago.
Yes. They request that you call from and wait at your room and not accompany them for covid reasons.
