Resort Change by Disney

[dnw25]

an hour not one person or music

 

[IluvMGM]

54 minutes waiting so far for someone and no more music here either.

 

[trishadono]

Mine off for minutes now too. Did not do that yesterday,

 

[Have3Kids&aHusband]

Music stopped for me as well. 49 minutes and holding. Haven't made it past the first person yet.

My music stopped yesterday soon after I was transferred to guest services... it stayed like that for the rest of the hold... I thought maybe I got disconnected but didn't want to hang up after the almost 2 1/2 hour wait for the first CM to answer. Glad I didn't bc about 2 hours later guest services answered. It was like a voice out of thin air...no clicks or return of any noise right before she joined.

 

[meremac]

75 minutes on hold here. Haven't spoken to a person yet.

 

[Ninjagrrl]

Hi everyone! Quick question— just got through to the phone lines. Spoke with a castmemember in wholesale (?) since i booked through Undercover Tourist.
The CM said they are moving people in stages and mine will be moved automatically over the next few days... he said it was different for me since I booked through a third party... this is the first time I’ve heard of this... should I call back

Hmmm that's not what wholesale told me yesterday. They told me UT had to do it.

 

[jennyq87]

75 minutes on hold here. Haven't spoken to a person yet.

Same. Been on since 7am. No CM yet. Music cut out about 20 mins ago. This process is unreal.

 

[lynnfitz]

No little kids, as far as my tickets go-if you don't hear music, stay on!!

 

[Ngwira]

Music stopped. Still on hold.

 

[JessNewt]

So has anyone spoken to a cast member this morning? Not GS, just any human... at all? I wonder if their "magical enhancements" are complete yet.

 

[ClapYourHands]

Hi everyone! Quick question— just got through to the phone lines. Spoke with a castmemember in wholesale (?) since i booked through Undercover Tourist.
The CM said they are moving people in stages and mine will be moved automatically over the next few days... he said it was different for me since I booked through a third party... this is the first time I’ve heard of this... should I call back

Keep us updated. I also have a room reservation through UT. There is only a cancel button on my MDE, no option to change. I'm not going until November, so I'm not panicking yet, and ASMo could, theoretically, be open by then. While I worry Pop will be overbooked if they're trying to shoehorn all the AS reservations there, I'm not going to devote hours to a phone wait only to be told they can't do anything.

Someone reported yesterday that UT is waiting to be told by Disney what to do. I know UT does not have "blocks" of rooms the way some exclusive TAs do, but they do (or did) have access to wholesale inventory, which seems to be separate from direct bookings (which I think is why you can sometimes find an available resort/category on a 3rd party site, but not directly through Disney and vice versa). So, is Disney planning to utilize the wholesale inventory to move wholesale bookings, or is everything being thrown back into the same pot? And if Disney is moving us automatically in stages, I wonder if Disney is initiating it or if UT has to be involved in some way.

 

[christophles]

70 minutes into the hold and got to talk to a cast member, now onto part 2...Guest Services.

 

[Ariel1014]

So has anyone spoken to a cast member this morning? Not GS, just any human... at all? I wonder if their "magical enhancements" are complete yet.

No.

 

[meremac]

So has anyone spoken to a cast member this morning? Not GS, just any human... at all? I wonder if their "magical enhancements" are complete yet.

Nope. Called right at 7am. 82 minutes on hold and I still haven't spoken to anyone. This is definitely a little worse than normal IMO.

 

[doleddanielle]

70 minutes into the hold and got to talk to a cast member, now onto part 2...Guest Services.

Holding onto hope that'll be me soon!! Everytime my music cuts out every 20-30 seconds or so, it's a different track which is odd.

 

[doleddanielle]

Nope. Called right at 7am. 82 minutes on hold and I still haven't spoken to anyone. This is definitely a little worse than normal IMO.

Well yesterday, I called right at 7 AM and didn't talk to anyone until a little after 9 AM

 

[jennyq87]

70 minutes into the hold and got to talk to a cast member, now onto part 2...Guest Services.

Did they give you any idea what GS hold time is like?

 

[MrsSmith07]

I'm at 1:11 on hold, no CM yet, no music. Can't decide if the music or silence gives me more anxiety.

 

[2letterwords]

Good luck today to everyone calling in.

 

[2letterwords]

I'm at 1:11 on hold, no CM yet, no music. Can't decide if the music or silence gives me more anxiety.

I checked my phone constantly when it was silent. Was so worried I had been disconnected.