reservation questions

[ShelleyLynn]

I hope someone can help me out! We arrive in WDW on Sunday with my DD school chorus for a school trip and to perform at DTD. We have been to WDW many times but this is my first experience booking with a group. I made sure the group coordinator listed on our reservation that my daughter requires a medical cleaning of our room. She has multiple severe environmental allergies and hypersensitivity reactions. We travel with epipens and all the sort and have never had a problem at WDW after we started getting the medical cleaning. I am very nervous about the fact that I have had no part in our reservation and I have to leave everything to the group coordinator. I assume she relayed the appropriate info but we dont arrive until late in the day and if the cleaning was not done and we have to wait for a room we are going to be in trouble! Do you think I should try to contact the resort myself even though I have been told that everything must come thru our "coordinator" and if I call the resort who would be the most effective person to speak with to handle the matter? This is the first time I am traveling with my two girls without my husbands help since all of the allergy problems started and I am a little nervous in general!

TIA !!
ShelleyLynn

 

[jmartinez1895]

I would try to call the reservation office and explain to them that I want to make sure it was taken care of. THey may not be bale to tell you anything, but it would never hurt to call and ask ( you'll be out a fw long distance minutes, but it's worth it).If you have the reservation number, I would think that they couls talk to you tho. If you don't have the number do you think that your coordinator would give it to you? I would tell the person that I am just very nervous about it and that I have some question for Disney regarding the service and that I don;t want to have to botehr them going back and forth and waste there time ( that way it makes it seem like you are not wanting to bother them instead of making it seem like you don't trust it was taken care of).

 

[Cheshire Figment]

Do not call reservations. That will only get you a call center.

Call the WDW Main Switchboard at 407-824-2222 and ask specifically for the Front Office Manager at the Resort you are going to. If you get a voice mail, explain the situation. Make sure you include the phrase "medical necessity". If you did get a voice mail, and you explain the situation, you will get a call back.

Note the Main Switchboard people will often identify themselves as Guest Services; make sure that you speak to a person physically at the Resort and not at a call center.